William Claussen Email & Phone Number

Austin, Texas, United States

United States

New Braunfels, Texas

Austin, Texas

Identify, document, and manage business requirements for ongoing enhancements to a .NET workflow application supporting Home Mortgage portfolios.Review HAMP and other home mortgage projects for compliance with PMO Governance guidelines and processes. Ensure that closed projects are ready for Treasury and other regulatory audits. Hold sessions with project managers about opportunities to improve their projects and bring them into compliance with PMO guidelines.Set up and administer SharePoint sites to manage PMO project deliverables.

Identified and documented the functional and technical requirements of client projects.Created flowcharts to define the current and future states of client business processes using MS Visio. Created and edited process definition, process flow, and other business process documentation to support clients and help improve their processes.Created UAT cases and scripts with traceability to business requirements. Managed the creation and implementation of testing plans. Tracked the discovery of found defects and the re-testing of fixed defects, as well as necessary regression testing. Provided technical writing, editing services, and Web content for clients using FrameMaker, SharePoint, Word, PowerPoint, and Visio.

Coordinated requirements creation and management for a semiconductor FAB automation system with an offshore development team and key subject matter experts in Japan. Managed the development lifecycle for client products, ensuring that all phases of requirement definition and design traced back to identified business objectivesWrote and maintained formal Vision Statements, Business Requirements, Use Case, and Software Requirement Specification documents in a SharePoint repository. Supported requirements with extensive modeling using MS Visio.Identified and documented the key business process objectives, with an emphasis on business process improvement. Implemented Six Sigma and other continuing process improvement initiatives as requested by the client. Created training materials to teach client audiences best practices for requirements definition and management.Wrote and edited white papers clarifying the vision for client projects and products.

Gathered, maintained, and documented use cases and requirements for an ambitious new development effort. Provided end-to-end traceability for requirements across the entire software development lifecycle. Coordinated with an offshore development team to manage software requirements throughout all phases of software development.Conducted Joint Application Development (JAD) sessions with key stakeholders to gather requirements. Gathered user feedback and maintained stakeholder involvement throughout the entire software lifecycle.Developed several XML specification documents to define the components and structure of the data model supporting online assessments.Tracked and managed the above requirements and documentation in a Select Component Architect (SCA) project management tool. Implemented the Rational Unified Process (RUP) and initially set up a Rational RequisitePro project to manage all issues and requirements before moving to SCA.Conducted Gap Analyses between the current suite of tools and business needs and documented requirements for feature updates in those applications.Reviewed design specifications to ensure they supported all requirements. Designed test cases for every use case.

Implemented a Six Sigma continuing process improvement program using the DMAIC (Define, Measure, Analyze, Improve, and Control) approach. Created and maintained the following documentation to define operational processes and track requirements for them: Process Trees, Context Diagrams, SIPOCs (Suppliers, Inputs, Process, Outputs, and Customers), Voice of the Customer charts (VOCs), Process Definition documents, Process Flows, and Measurable Customer Requirement tracking documents (CTQs).Set up an MS SharePoint Web portal to manage a library of process documents.Worked with both operations and software development engineers to improve their processes using an IT Information Library (ITIL) framework.Created and maintained content for a company-wide IT Help Service Desk knowledge base.Identified and documented internal IT processes to support a Capability Maturity Model (CMM) initiative using MS Word and PowerPoint. Created process workflow diagrams with Visio.

Designed, developed, and produced user documentation for several Java 2nd Platform Enterprise Edition (J2EE) application software products using FrameMaker, Visio, and Acrobat's PDF Distiller. Reviewed and edited the writing of peers on a team.Produced HTML versions of documentation for online publication using Quadralay's WebWorks Publisher.Worked with engineers to produce technical requirement and functional specification documents to support all aspects of their software development lifecycles.Conducted usability studies for new products, including a JCA-based distributed dynamic caching and object-to-relational mapping solution for WebSphere and WebLogic. Led user-centered design taskforces for several new products.Produced and piloted training courses with tutorial guides, sample application readmes, and MS PowerPoint slide presentations. Wrote Quick Start tutorials on how to use our product with Rational Rose to create UML models.Represented the company at a user-centered design seminar and led a taskforce to analyze and restructure the user documentation suite.

Designed, developed, and produced the text and graphics of User Manuals for SEMs (scanning electron microscopes) and other scientific instrumentation. Developed online Help files for instrumentation product GUIs using ForeHelp.Designed training course manuals for internal service engineers and customers. Taught "Train the Trainer" courses for field service instructors, who then applied the tactics in Hitachi's customer courses.Performed usability studies to write documentation plans and training course performance objectives.Represented the company at a Performance Based Equipment Training (PBET) seminar and applied PBET standards to all internal and external training courses at Hitachi.Built an ISO 9000 internal auditing system with online forms to automate the process.Managed all aspects of documentation printing using a third-party vendor.Training and Certification: User-Centered Web and GUI Designs, User Interface Engineering certification by Jared SpoolInternal Six Sigma training (USAA)PBET (Performance Based Equipment Training) Course Developer certificationISO 9000 Internal Auditor classes