I oversee operations for 36 high-volume stores, leading a team of 36 Store Managers and more than 250 associates. My role involves implementing strategic initiatives to optimize sales, enhance talent development, and improve operational efficiency while ensuring compliance and fostering strong community partnerships. I focus on process improvements, elevating customer experiences, and creating a culture of accountability and engagement.• I increased district sales by $650K year-over-year and led my district to rank #1 out of 139 districts for six consecutive months, achieving 116% of sales targets.• My efforts reduced shrink by 755 basis points year-over-year, saving $485K and enhancing inventory management.• I stabilized turnover from 170% to 64% by prioritizing team engagement and building stronger relationships.• I conducted leadership workshops to strengthen the executive presence and business acumen of Store Managers.• My leadership helped enhance customer satisfaction scores from 55% to 82%, turning underperforming locations into thriving assets.

I managed eCommerce operations across 120 locations, leading a team of five senior managers. My focus was on process improvements, developing vendor partnerships, and implementing strategies to enhance customer experiences and online sales. I also worked to integrate eCommerce priorities into a traditionally brick-and-mortar-oriented region.• Through targeted initiatives, I drove a $2.4M increase in eCommerce sales, achieving a 35% growth rate.• I improved performance metrics by addressing logistical challenges, including collaborating with external partners and the DoT to repair critical infrastructure.• I launched Walmart Spark Delivery, which optimized fulfillment processes and improved order accuracy to boost customer satisfaction.• My team retention rate remained at 100%, with succession planning leading to several internal promotions to leadership roles.• I strengthened vendor partnerships with DoorDash, Uber, and Flex, streamlining delivery support and improving overall operational efficiency.

As the manager of Food Lion’s flagship store, I set the benchmark for operational excellence while piloting innovative company initiatives. I cultivated a high-performance culture, developed talent pipelines, and strengthened community engagement as a local brand ambassador.• I was honored as “Store Manager of the Year” for demonstrating operational excellence and making a significant community impact.• I spearheaded the launch of an eCommerce program, growing order volume from zero to 150 per week in just 60 days.• My partnerships with local organizations established two food pantries, improving access to essential resources within the community.• I promoted five Assistant Managers to Store Manager roles and 15 hourly associates to salaried positions, achieving an 80% promotion rate.• By improving customer satisfaction and sales performance metrics, I positioned the flagship store as a model location for the organization.

I directed eCommerce operations for a $100M Supercenter, overseeing fulfillment, inventory, and delivery logistics. My role required collaboration across departments to integrate eCommerce processes with store operations, driving growth and enhancing customer satisfaction.• I increased fill rates from 60% to 98% in just four months by implementing innovative fulfillment strategies.• I pioneered Walmart’s first delivery program in North Carolina, optimizing order flow and improving delivery quality.• My efforts drove B2B partnerships, resulting in new business from daycare centers and local organizations by analyzing sales trends.• I promoted cross-functional training to enhance support for eCommerce across the store, leading to improved overall sales performance.• I mentored team members, and one department manager was promoted to Store Manager under my guidance.

I successfully revitalized two restaurants following a corporate takeover, improving operations, customer satisfaction, and community relationships. I also developed a robust talent pipeline while fostering team development.• I transformed underperforming locations into top-tier restaurants, achieving certified training store status within one year.• My leadership increased guest satisfaction scores by 85% and ensured all locations exceeded Ecolab sanitation standards.• I developed and promoted Assistant Managers and Shift Managers, creating a sustainable talent pipeline for continued growth.• My partnerships with local law enforcement and community leaders improved store safety and enhanced customer trust.• I organized community events, driving local engagement and strengthening the brand’s reputation in underserved areas.