Warehousing and White Glove Delivery

Böttcher is committed to being a leader in roller technology. Every Böttcher roller is made from a “gourmet” formula produced exclusively in Germany, that ensures identical quality and material characteristics wherever the product is used. Active in more than 80 countries, Böttcher is constantly developing and testing new products in order to provide you with superior quality and performance.

Böttcher is committed to being a leader in roller technology. Every Böttcher roller is made from a “gourmet” formula produced exclusively in Germany, that ensures identical quality and material characteristics wherever the product is used. Active in more than 80 countries, Böttcher is constantly developing and testing new products in order to provide you with superior quality and performance.

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities).  To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home.  This is an exciting, fast-paced, and high-visibility initiative.Duties- Supervise team of Logistics Administrators while they perform day to day job functions- Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible- Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues- Monitor, report and improve KPI, including NPS, On Time Delivery %, Order Dwell Days.- Supervise onsite inspection and repair process.- Support our Customer Service and Sales teams in their efforts to answer customer inquiries and facilitate order change requestsDefine optimal shift allocations for warehouse associates- Provide instruction and feedback to third party delivery partners regarding objective and subjective KPI- Create and implement training activities for administrative staff- Provide direct input into the existing user tools and make recommendations for process changes/improvements

The District Manager is responsible for ensuring that all delivery operations conducted within their area comply with the performance and safety standards set by Arhaus Furniture and that Customer Sales and Service is made the highest of priorities. Responsibilities•Develop and maintain strong working relationships with Operations Management, Customer Care Management, Store Management and Delivery Management including sub contractors.Monitor off-site subcontractor delivery operations as assigned to insure that contract performance standards are maintained and complied with including:◦Compliance with contract including delivery standards ◦Provide input regarding vendor charge backs to subcontractor •Conduct weekly visits to each assigned satellite location(s):◦Perform site inspections◦Conduct weekly meetings•Provide training in applicable systems/procedures•Communicate and enforce standards of operations for off-site delivery hubs which consist of Arhaus Furniture employees including:◦Conducting on the road evaluations ◦Monitoring Quality Control and Customer Satisfaction ◦Providing consistent performance feedback and taking appropriate corrective action •Provide guidance regarding operation of company owned equipment

The Delivery Hub Supervisor is responsible for the delivery preparations, execution and performance of the company’s in-house delivery service. Performance includes the success of the delivery measured by first-time completion, production stop rate and percentage of returns. Overall financial performance will be impacted by truck productivity, labor expense and clean deliveries measured by in-home damage rates, exchange rates and credits.The Hub Supervisor is accountable for labor expense, truck productivity, returns, completion/productive stop rates, maintenance, DOT and CSA compliance, driver team performance, dispatch, in-home damage, safety, over the road performance and associate discipline/accountability.Essential Functions• Make administrative decisions on unique exceptions or situations, keeping in mind the best interest of all parties involved.• Monitor delivery performance to determine needs for improvement.• Maintain hours of service to meet federal requirements according to DOT/CSA compliance.• Meet all state requirements according to driver approval and authority.• Achieve goals set for company metrics.• Monitor on the road and in the home delivery performance.• Establish performance goals and criteria.• Achieve financial performance against the budget.• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.• Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to.• Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities.• Audit, maintain and ensure employee time-keeping and absentee records are accurate.

Function as first-line management. Collaborate with the Fleet Manager in preparing and planning strategies to meet the delivery departments daily, weekly and monthly customer service and financial goals. Ensure all deliveries to customers are performed according to time, safety, efficiency, and accuracy standards. Responsibilities:•Tracks and monitors equipment on a daily, weekly, monthly basis•Oversee preventative maintenance schedule and repair records•Determine and identify complex problems and how repairs are handled•Responsible for tracking expenses and invoices•Ensure equipment meets company safety requirements and State, Federal compliance•Supervise mechanics•Report safety violations and/or injuries to manager immediately•Enforce a clean, safe working environment in the shop•Ensure repairs of equipment is properly maintained and operational

Function as first-line management in the performance of a Staples Delivery Operation. Collaborate with the Fleet Manager and General manager in preparing and planning strategies to meet the delivery departments daily, weekly and monthly customer service and financial goals. Ensure all deliveries to Staples customers are performed according to time, safety, efficiency, and accuracy standards. Primary Responsibilities:•Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area •Control administrative processes so they are performed in an accurate and timely manner •Develop individual associate’s skills, standards and morale through training and coaching •Direct, support and delegate tasks as appropriate to an individual associate’s skill level •Coach and manage associates to high performance standards and recognize individual and team success •Give consistent and thorough feedback to associates, conduct timely Performance Appraisals and deliver disciplinary action if necessary •Read, understand and analyze daily, weekly, and monthly operational reports and use these reports to evaluate department’s performance •Compute figures to accurately plan/adjust headcount to meet department’s objectives •Develop and execute daily and weekly action plans to meet department performance expectations •Monitor and evaluate safe work practices and maintain a safe work environment •Ensure the delivery department operates according to budgeted guidelines •Work in concert with the senior management team in the pursuit of operational excellence and the delivery departments all around success

While in this position with Corporate Express I provide guided direction and recommendations based on critical analysis work to the organization on behalf of Procurement. Responsibilities include overseeing fleet assets, fleet information systems, managing fuel and maintenance services, ensuring deadlines and budget goals are achieved, creating operational efficiencies, identifying internal and external cost drivers and develop processes to effectively reduce cost. I also Developed and managed delivery supervisor in accordance with departmental goals and needs.

While in this position with Corporate Express I provide guided direction and recommendations based on critical analysis work to the organization on behalf of Procurement. Responsibilities include overseeing fleet assets, fleet information systems, managing fuel and maintenance services, ensuring deadlines and budget goals are achieved, creating operational efficiencies, identifying internal and external cost drivers and develop processes to effectively reduce cost. I also Developed and managed delivery supervisor in accordance with departmental goals and needs.

Function as first-line management in the performance of a Corporate Express Delivery Operation. Collaborate with the Fleet Manager and General manager in preparing and planning strategies to meet the delivery departments daily, weekly and monthly customer service and financial goals. Ensure all deliveries to Corporate Express customers are performed according to time, safety, efficiency, and accuracy standards. Primary Responsibilities:•Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area •Control administrative processes so they are performed in an accurate and timely manner •Develop individual associate’s skills, standards and morale through training and coaching •Direct, support and delegate tasks as appropriate to an individual associate’s skill level •Coach and manage associates to high performance standards and recognize individual and team success •Give consistent and thorough feedback to associates, conduct timely Performance Appraisals and deliver disciplinary action if necessary •Read, understand and analyze daily, weekly, and monthly operational reports and use these reports to evaluate department’s performance •Compute figures to accurately plan/adjust headcount to meet department’s objectives •Develop and execute daily and weekly action plans to meet department performance expectations •Monitor and evaluate safe work practices and maintain a safe work environment •Ensure the delivery department operates according to budgeted guidelines •Work in concert with the senior management team in the pursuit of operational excellence and the delivery departments all around success

Deliver office supplies on assigned route to Corporate Express customer accounts while meeting internal schedule and quality standards. Provide customer service to customers by assisting with problem resolution and accepting product returns as required. Mobile POD experience. Primary Responsibilities: •Organize and load product for delivery utilizing the manifest assuring the most efficient delivery route and schedule.•Gather appropriate paperwork for deliveries.•Delivering product as per customer requirements (i.e. 2nd Floor, Receiving or Reception etc) obtaining signatures and completing all required paperwork.•Accept returns from customer, completing appropriate paperwork and return to warehouse. Place product in return area with appropriate documentation.•Update manifest with reason codes.•Address and resolve customer problems as appropriate. Inform supervisor of outstanding issues.•Maintain cleanliness of vehicle and report any maintenance problems to supervisor.

Outbound Supervisor is responsible for first-line management and overall performance of his/her department. This position is responsible for preparing and planning strategies to meet the department’s daily, weekly, and monthly goals. Responsibilities also include coaching and managing associates to high performance standards and recognizing individual and team success. The Outbound Supervisor works in concert with the senior management team in the pursuit of operational excellence and the facility’s all-around success.

Spice Fill Crew Leader, responsible for overseeing and leading daily operations with the ability to perform all technician job duties as needed. In addition, the employee will be responsible for coaching, developing, and mentoring team members. The working Crew Leader will ensure overall performance of the department to meet objectives for quality, safety, food safety, sanitation, GMPs, customer service, process reliability and will be involved in leading High Performance. This team member participates in cross functional problem solving activities, updates, creates and audits S.O.P.s and recommends/provides process improvement solutions. Spice Fill Crew Leader must be able to multi-task and be attentive to detail to work in a fast-paced environment.

The Line Leader position exists to insure the effective operation of the production line to meet company production, budgetary, quality, safety and waste goals and objectives. Under the general supervision of the Production Manager, this individual must be able to remain fully attentive of their work surroundings while working at a steady pace on a continually moving production line. They must be able to multitask and learn different work assignments. Individuals must be able to adapt to various work assignments; must keep their work area clean and follow all safety and Good Manufacturing guidelines. In addition, individuals must work well with others in a supportive team environment in order to meet production quality and quantity standards, while reducing waste and rework and minimizing downtime. Responsibilities:Responsible for line set-up, product changeovers, package size changes and minor repairs and adjustments on line equipment.Operate processing, filling and packaging production line equipment.Performing quality inspections of products and packs, including but not limited to, visual checks of raw material, raw material consumption, caps, labels, date codes, weights, packaging and seals.  Monitor work activities of line team to insure the effective operation of the production line to meet production needs, quality standards and help minimize downtime and practice waste control.Process required inventory control transactions using SAP and accurately complete all necessary paperwork.Perform allergen clean up and daily housekeeping duties in the work area.Assist in training employees on the operation of the line's equipment and Company processes

Machine Operator Duties & Responsibilities:Ability to perform the duties of a Line Maintainer, Service Person, Line Supplier or Line Packer as required. These duties included but were not limited to the ability to:Assist in routine Preventative Maintenance of equipmentTroubleshoot packaging equipment componentsAssist in the performance of routine size changeoversPerform required sanitation procedures on equipment and work areaAssist in the generation and tracking of production statisticsAssist in the training of new team membersMeet or exceed production performance standardsMaintain quality standards by performing required monitoring and record keepingMust work cooperatively with other employees to ensure quality and productivity is maintained