• Coordenação de equipes de QA, gestão de configuração de ambientes e suporte técnico;• Acompanhamento de projetos, utilizando ferramenta Jira;• Verificação de solicitações/priorizados via e-mail (gestão de incidentes, testes e configuração de ambientes);• Acompanhamento das atividades dos analistas de incidentes (suporte), QA e GC;

• Verificação e Cobrança de SLA Consultores;• Envio de relatório de horas e acompanhamento de Baseline;• Elaboração dos indicadores – Suporte e Fábrica;• Verificação de solicitações/priorizados via e-mail (gestão de incidentes);• Cobrança e envio do faturamento;• Acompanhamento das atividades dos analistas de incidentes;• Atendimento ao cliente;• Elaboração de Métricas e Indicadores mensais da cartela de clientes para apresentação à gerência e diretoria;

• Coordination of bilingual Support team of critical systems (support and development), composed of 10 analysts.• Product Owner working in IT technical support, serving clients: Jequiti, Boticário (where we received the award "Silver Supplier"), Eudora, Natura LATAM and MEX, Bagués and Gigot (both ARG) where communication with stakeholders, was all in the spanish language.• Scope management and process improvement, teaching the customer production system, acting in all stages: definition of technical solution, budget, writing of SOWs, schedules, budget control report, preparation of hypotheses, development, tests, problem identification, diagnostics, structuring and conducting problem solving analysis, project approval, team supervision, synthesis of conclusions and support in the implementation and improvements in internal processes.• Restructuring of the support area, where we had performance gains in the time of service of critical calls, reducing the SLA to 3 hours for production environment, due to the impact of sales (off-air system), checking configurations and bugs, reporting to developers for solution. Due to the excellence in service, the team was highlighted, receiving "Natura Argentina Recognition"• Constant review of processes, aiming at continuous improvement, actively working on the motivation of the team with a focus on achieving goals, conducting alignment meetings, developing and providing training, equalizing information making a single flow, with the objective of developing support documentation, reducing operational errors, monitoring the operational routine, through analysis of reports and granting constant feedback to the team to guide the decisions to be taken.• Mentoring and preparation of professionals for growth and opportunities in internal areas.• Management of KPI Indicators of support, based on itil methodology: % of SLA achieved, reduction of service time, reduction of costs on overtime of the team.

Deep functional knowledge of the SGI System (Gera Let);Systems Analyst;Technical Support Level I and II;Incident Management focused on aggressive SLA, using OTRS system;Creation of functional system manuals / FAQs / Knowledge Base;Consulting and Systems Implementation;Customer service;Monitoring of critical environments using Zabbix;

• Support of teaching systems from brazilian schools belonging to the group: COC, Pueri Domus, Don Bosco, Wizard, Yázigi, providing the technical support of educational software and hardware and new systemic deployments.• Management and parameterization of clients in educational platforms, creation and monitoring of calls.• Production of system manuals, user level. • Support in the implementation of digital slate, 3D teaching and consultations of student progress information by integrated tools, ensuring compliance with SLAs, quality goals and productivity.• Support to teachers.• Support the Platform Top Notch, My English Lab and Our Discovery Island - English teaching.

Testes Físico-Químicos de Qualidade de Água, determinação de dosagens de coagulantes e floculantes para tratamento de efluentes no 'Sistema de Flotação e Remoção de Flutuantes para a Melhoria da Qualidade Ambiental das Águas afluentes ao Canal Pinheiros'.

Análises físico-químicas, Qualitativas e Quantitativas de Matérias-Primas;Elaboração de relatórios de acompanhamento;Auxílio no tratamento de imagens;Análise de qualidade de embalagens flexíveis.

Estágio não remunerado;Organização e limpeza de laboratório e almoxarifado químico;Preparação de amostras e soluções;Realização de testes qualitativos e quantitativos;Preparação de colunas e placas cromatográficas;Tratamento de solventes.