William Coronado Email and Phone Number

Responsible for overseeing all operations, personnel, equipment, and technology facets within the City's Emergency Communications Dispatch Center. Directly manage a team of dispatch supervisors, leads, and dispatchers, ensuring seamless handling of emergency (911) and non-emergency calls for police services. Proficient in utilizing advanced technology such as Computer Aided Dispatch (CAD) systems and Public Safety Answering Point (PSAP) protocols to optimize response times and resource allocation. Thrive in a demanding, twenty-four-seven environment within the Public Safety sector, dedicated to upholding the highest service delivery standards.

I lead and supervise emergency dispatch operations, overseeing a team of dispatchers to ensure the seamless handling of emergency situations. My responsibilities include coordinating personnel-related activities such as training, personnel actions, coaching, counseling, and performance evaluations to foster a high-performing and cohesive team environment.I actively identify training needs and provide remedial training to enhance the skills of the dispatch team. Customer satisfaction is a key focus, and I address complaints and concerns from both internal and external stakeholders. Effective staffing management is another aspect of my role, involving the coverage of unscheduled leave and vacation to maintain operational continuity.Contributing to the enhancement of departmental policies and procedures, I recommend updates based on evolving needs. Additionally, I manage equipment-related issues by troubleshooting and ordering repairs to maintain a reliable communication infrastructure. Transparent communication is a priority, and I prepare and submit reports and essential documents as required.My duties span the full range of dispatcher responsibilities, including receiving and classifying calls, prioritizing requests for service or information, and operating various public safety communication equipment. When needed, I step into an interim Dispatch Manager role, showcasing adaptability and readiness for higher responsibilities.

Supervised floor staff to ensure compliance with departmental policies and procedures. Met with employees regularly to discuss growth opportunities and collaborate and mentor programs. Completed quality assurance reviews and provided feedback and coaching when necessary. Processed scheduling and task assignments and continued assisting with training new hires.Training Supervisor: Created new hire training based on APCO/NENA national standards. Tracked performance and recommended trainee release to solo assignment, remedial training, or termination based on performance. Trained new personnel and arranged for additional training of line-level staff.Scheduling Supervisor: Created and maintained 24/7 staffing schedules for the Emergency Communications Center. Monitored line-level staff vacation and leave requests, maintained minimum staffing levels, and conducted annual shift-bids.

Answered emergency and non-emergency calls for police, fire, and emergency medical assistance. Determined appropriate call classification, priority, and response in accordance with policy and procedure and based on information obtained from the reporting party. Relayed pertinent information to police, fire and medical personnel concisely, clearly, organized, and understandable.

Developed, managed, and administered the Clery Act and Drug-Free Schools compliance programs utilizing best practices taken from the Department of Education Final Program Reviews (audits) and Code of Federal Regulation, which informs the Clery Act and is interpreted regularly. Worked closely with other institutional compliance partners to ensure legislative changes and updated precedents were shared. These cross-functional relationships included partnerships within the Office of General Counsel, Title IX, Dean of Students, Student Affairs, Risk Management, and the Office of Real Estate. Compiled, prepared, published, and distributed various reports based on timelines set by the Department of Education. Ensured notices complied with statutory requirements and informed recipients about crimes occurring on and around the ASU campuses. Served as the custodian of record for all Clery and Drug-Free Schools data. Established, gathered/collected, organized, maintained, filed, and ensured data and record systems contained accurate and easily accessible information. Collaborated with senior leadership during media and Department of Education investigations and reviews. Coordinated and trained institutional stakeholders on Clery Act requirements. Developed and administered the Campus Security Authority training within Canvas for all CSAs (as defined by law), both internal and external. Coordinated with appropriate campus offices to maintain an accurate list of buildings and properties owned/controlled by ASU. Remained abreast of pending and final changes to the Clery Act and other laws (Title IX) or regulations affecting Clery Act provisions and share information with stakeholders.

Acted as the primary point of contact for internal training and troubleshooting. Mentored other agency members through assisted troubleshooting and back-end system training. Suggested areas for business process improvement in internal processes along with possible solutions based on system abilities and desired outcomes. Continually sought to capitalize on opportunities to improve agency efficiency and satisfaction.

Receive emergency and non-emergency phone calls from the university community and surrounding jurisdictions requesting police or other emergency services using a multi-line telecommunications system. Entered and tracked pertinent information from callers and radio transmissions into CAD. Dispatched officers via radio system and provided clear, concise, and timely information while working under stressful conditions and time limitations on various emergency and non-emergency calls.Training Supervisor: Created new hire training based on APCO/NENA national standards. Tracked performance and recommended trainee release to solo assignment, remedial training, or termination based on performance. Trained new personnel and arranged for additional training of line-level staff.Scheduling Supervisor: Created and maintained 24/7 staffing schedules for the Emergency Communications Center. Monitored line-level staff vacation and leave requests, maintained minimum staffing levels, and conducted annual shift-bids.

Dispatcher/Certified Training Officer: Answered emergency and non-emergency police calls for service. Determined appropriate call classification, priority, and response in accordance with policy and procedure and based on information from the reporting party. Relayed pertinent information to fire and medical personnel in a concise, clear, organized, and understandable manner. Trained new hire dispatchers on the use of maps and other geographical resources, various computer systems, call processing and telecommunications equipment, and various department policies and procedures.

Developed relationships with wide range of employees, customers and vendors. Collaborated with industry professionals to learn internal business processes and best practices. Assisted established management staff with operational oversight, business development and process improvement strategies. Conducted research on municipal planning & zoning to develop solutions. Carried out clerical tasks by making photocopies, inputting data into system and filing documents.Handled day-to-day customer or client questions via telephone or email. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Executed record filing system to improve document organization and management. Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.

Managed floor staff to ensure compliance with departmental policies and procedures. Met with employees regularly to discuss growth opportunities and collaborate and mentor programs. Completed quality assurance reviews and provided feedback and coaching when necessary. Processed scheduling and task assignments and continued assisting with training new hires.ACJIS System Security Officer: Responsible for system access control to the ACJIS/NCIC system and quality control of the record within it for the Superior Police Department. Conducted periodic criminal justice audits and collaborated with the Arizona Department of Public Safety (AIU) to comply with state/nationwide reporting.

Dispatcher/Certified Training Officer: Answered emergency and non-emergency police calls for service. Determined appropriate call classification, priority, and response in accordance with policy and procedure and based on information from the reporting party. Relayed pertinent information to fire and medical personnel in a concise, clear, organized, and understandable manner. Trained new hire dispatchers on the use of maps and other geographical resources, various computer systems, call processing and telecommunications equipment, and various department policies and procedures.

Answered emergency and non-emergency calls for police, fire, and emergency medical assistance. Determined appropriate call classification, priority, and response in accordance with policy and procedure and based upon information obtained from the reporting party. Relayed pertinent information to police, fire and medical personnel in a concise, clear, organized, and understandable manner. Trained new hire dispatchers on the use of maps and other geographical resources, various computer systems, patient care record processing, insurance documentation, call processing, and various department policies and procedures.