William Crago Psm Maicd Email & Phone Number

Burleigh Heads, Queensland, Australia

Sydney, New South Wales, Australia

Senior Executive (SES) responsible for driving Investment NSW’s ambitious expansion of its international representative offices. The role has more than doubled the number of staff in its overseas network and created 10 new representative offices world-wide via a ‘hub and spoke’ arrangement.

New Delhi, Delhi, India

Deployed at the height of first wave of COVID-19, I introduced safety and welfare measures for operations across India, including the repatriation of 18,000+ Australians stranded in India and a complex program to vaccinate all staff as a key priority as Crisis Response Manager. Overseeing missions across the country, I was responsible for management of.

Singapore, Singapore

Providing leadership across operations and consular activities, this period was marked by managing high profile events, including visits of the Australian Prime Minister to ASEAN and Shangri La Dialogues, bringing together many ministers and international dignitaries with high complexity security and logistics requirements. Leading a team of more than 40.

Canberra, Australian Capital Territory, Australia

Appointed to expand and lead the Government’s travel advice service, I increased headcount by 100% in less than 6 months by building a compelling employee value proposition for the department. Specifically, I promoted opportunities relating to ministerial engagement, training & development and a flexible working policy. As Director, I also led budget and.

Baghdad

In response to the rise of the Islamic State in Iraq, I was posted to increase capacity within the Embassy. Key to this was the quick adjustment of service level agreements with contractors to cater for higher demand in security and ‘life support’, namely catering, accommodation and security. Working at pace, I managed a significant increase in the.

Canberra, Australian Capital Territory, Australia

Leading the provision of fortnightly payroll services for a department of 3,500 staff, my focus was on creating a united team following the challenging integration of DFAT and AusAID staff. By assimilating roles, restructuring teams and building collaboration, I created a single entity for Payroll. To enable efficient operations, I also led the integration.

Seoul, South Korea

Possessing both academic and lived experience of Korean culture, I was engaged to lead operations within the Australian Embassy in Seoul, including consular and passport services, contingency planning, security and property project management works, protocol and ministerial visits. Significantly, I implemented new conditions of service and performance.

Canberra, Australian Capital Territory, Australia

Engaged to find staffing solutions for a network of posts and to support missions related to political and humanitarian crises worldwide, I provided posting and placement recommendations to the Departmental Executive and HR support for over 800 staff. I also led the deployment of emergency response teams to support the 2011 Japanese tsunami and “Arab.

Jakarta, Indonesia

Responsible for managing the Embassy’s consular, finance and Ministerial visits/protocol teams. During this tenure, I was awarded a Public Service Medal for leadership of the response to the Marriot and Ritz Carlton hotel bombings in 2009 in which an Embassy Austrade Australian-Based officer lost his life.

Company Directors Course

Executive Mba, Master Of Business International

Master Of Diplomacy And Trade

Bachelor Of Asian Studies - Korean