William Craven Email & Phone Number

Flowood, Mississippi, United States

Ridgeland, Mississippi, United States

• Executed outbound calls to positive Covid-19 cases in the state of Mississippi in order to trace and help control the spread of the disease. • Took incoming calls requesting appointments for Covid-19 tests and vaccines in county departments of health throughout the state of Mississippi. • Documented elements the cases provided to me so that the information could be placed in a web-based system. • Collected information pertaining to symptoms experienced, previous health conditions, demographic information, and vaccine status. • Determined vaccines or boosters needed for callers, cancelled and re scheduled appointments when needed, scheduled homebound appointments when requested, and assisted in setting up online accounts for immunization records. • Worked within a team to complete caseloads. • Sought assistance from Team Lead whenever necessary.

Jackson, Mississippi, United States

• Communicated with customers verbally over the phone and by using email• Took incoming calls requesting appointments for techs and/or plumbers to go to residences and businesses to repair HVAC units or plumbing issues.• Scheduled times for repair work with all needed info including names, addresses, phone numbers, and a description of repair work needed. Placed information on schedule so that technicians could be dispatched.• Worked within a team to make sure all customers’ calls were handled in a timely manner and that a clear description of the issue was passed on to technicians in the field. Also worked to keep customer systems running smoothly by scheduling maintenance visits.• Worked with other Customer Service Representatives and Supervisor to maintain a team oriented culture that provided customers with HVAC or plumbing issues the best possible customer service experience.

Ridgeland, Mississippi, United States

Communicated with customers verbally over the phone and in writing through web chat and email.Assisted customers with information on bank balances, Callplus, e-Banklplus, Checkcards, and Branches.Closed lost and stolen Checkcards, handled requested for PIN mailers, transfers of funds, stop payments, and check reorders.Attended and participated in team meetings and maintained a thorough knowledge of bank products, services, policies, procedures, and appropriate regulatory issues.Worked with other Customer Service Center Agents and Team Leaders to maintain a team oriented culture.

Jackson, Mississippi, United States

Handled and processed a variety of claims including automobile, worker’s compensation, and general liability insurance claims.Made outbound and received inbound calls from patients and insurance companies.Entered data/information into computer and keep detailed record of process of information gathering.Evaluated all information to determine how a claim should be handled

Madison, Mississippi, United States

Assisted callers with their Medicare part D drug plan benefits.Refilled and renewed prescriptions, checked the status of a prescription, took premium payments.Transferred callers to appropriate department to handle appeals for coverage, tier exceptions and order returns.

Coordinated tutoring and testing for disabled students.Assessed students for test readiness via identifying areas of strengths and weaknesses.Maintained record keeping/monthly reports.Coordinated hiring of all tutors, trained and supervised them daily.

Tutored students in Disability Support Services part time.Prepared students for what they may expect while test taking.Proctored exams and assisted each student with specific needs as related to his/her disability to easier facilitate the process.Maintained accurate documentation of daily/weekly/monthly reports.

Master Of Education - Med, Counselor Education/School Counseling And Guidance Services, 3.5

Bachelor Of Science, Communications