William Crump Email & Phone Number

North Reading, MA, US

Bonn, DE

• While executing planning duties, assumed additional responsibilities and undertook special projects. Projects include:
• Handled customer reporting by maintaining container transit status reports to aid production planning for customers
• Orchestrated EU Empty Keg Collections across Europe, streamlining imports to Baltimore
• Designed and implemented the new standard process for Inbound Planner Collections
• Collaborated with teams to address inventory inaccuracies and carry out solutions as part of Inventory Reconciliation Plan.

Bonn, DE

• Oversaw efficient keg flow through OTR and Intermodal channels for domestic and international shipments
• Identified and resolved root causes of issues within difficult warehouses
• Established strong communication with Inbound planners to expedite outbound shipments, resulting in a 24-hour turnaround time for major customers
• Achieved record-breaking keg shipment volume within the first 30 days of taking on the position

Bonn, DE

• Directed keg collection operations within capacity constraints to enhance efficiency with distributors, carriers, and warehouses
• Led remote onboarding of 4 new warehouses into the keg collections process
• Managed high-volume U.S. territories to optimize keg collections through FTL, LTL, and Co-loads at competitive rates
• Customized distributor pools to improve visibility and co-loading options
• Solved shipment and inventory discrepancies with distributors and warehouses to guarantee accuracy
• Expanded services duringtheCOVID-19 pandemic with keg draining services, ensuring regulatory compliance, and restoring 67% lost revenue for clients

Bonn, DE

• Orchestrated 30 weekly export shipments to diverse global destinations.
• Achieved a 91% closure rate on invoices within 3 days of shipment, surpassing the 60% target within 6 days.
• Introduced cost-saving methods to minimize accessorial charges on shipments.
• Revised and upheld Standard Operating Procedures (SOPs) and Work Instructions.
• Conducted in-depth research on international shipping regulations.

Palm Beach Gardens, Florida, US

- Assisted with customer relations on the Orkin Pest Control account - Responsible for scheduling pest control inspection appointments - Sold inspections to customers who did not qualify for free inspections

Los Angeles, California, US