No meu papel atual, estou envolvido na validação de uma hipótese estratégica no segmento B2B, que visa criar uma nova consciência de compra para restaurantes. Isso é feito através da implementação de estratégias inovadoras junto a atacados e distribuidores, buscando transformar a maneira como esses estabelecimentos adquirem seus produtos e serviços. Esse projeto desafiador não só visa melhorar a eficiência e a economia nas compras dos restaurantes, mas também redefinir a dinâmica do mercado nesse segmento.

We are building better project executions from foundation to business impact, product design, service design, processes, technology, capacity, contact with the consumer, supply quality and resources.We define projects with inefficient execution and prioritize management adjustments each cycle.

Build strategic maps of operations area focus on experience. Together we are creating E2E order and fulfillment journeys, considering the best consumer experience for scale.

Analyze qualitative and quantitative data, improvement opportunities in order to make the process or product scalable, taking into account the partner's experience in New Businesses or tests.

-Stakeholders: Thinking as the main point of this function... data extraction and customer empathy to think about pain, develop actions linked to it seeking to align with the priorities of other areas;Operational efficiency: 1:1 consistency and team/personnel development, working closely with HR in development, improvement plan and hiring;Data management: Automation and data extraction through SQL, Visualization through office tools, Power BI, Tableau and the like;Action Management: Inclusion of Actions, sense of urgency, using effort and impact methodology through systems released for use, such as Trello, Asana and etc. Following methodologies such as Agile, Scrum and Design Thinking;Project highlights: Decrease in incorrect use of contact reasons, improvements in the health of the platform in the city of Curitiba, improvement in Fraud processes, improvements in the Driver onboarding process, responsible and autonomous team structuring and connected with the company's values.

Supervisor of remote and on-site teams. Management focused on achieving KPIs and people development. Need to transform edge pains into data and bring the needs to stakeholders thinking about improvements to the Driver experience.Achievements: Global recognition of Customer experience, Recognition for delivery of the highest national quality metrics and Construction of operation at Guarulhos Airport;

Management of a small preparation and finalization team. I highlight in this experience the synchrony, discipline, awareness of serving.In addition to the experience of dealing with different cultures, I had the opportunity to further increase my passion for engaging people and optimizing their practice through repetition.

Atendimento presencial de acomodação Extended Stay. Atuação com pequenas equipes de diversos países, criando a melhor experiência ao clientes desde o check-in até no check-out. Destaco a criação de soluções rápidas e definitivas e condução da rotina do clientes com as equipes de arrumação, manutenção e cozinha.