William Cullen Email & Phone Number

New York, New York, United States

• Assisted new clients in understanding what Milrose offers related to their needs, using insight, reviewing scope, and crafting proposals.• Created proposals including code, zoning, and permitting phases of the permit filing process, from due diligence, research, and special inspections to secure final Certificate of Occupancy• Worked closely with assigned VP, Sales/Account Executives, and internal project teams to format, proof-read, and decipher proposal objectives.• Reviewed proposals with the Sales, Account Executives, Scope Reviewers, or Code Analysts for any corrections, additions/deletions and sent finalized documents out to appropriate parties.• Approved change orders from project managers, correlating to the change order review process.• Responded to client requests for updates on their project status and followed escalation plan, addressing client apprehensions and complaints.

Carle Place, Long Island

• • Director within global highway traffic monitoring systems. • Led proposal team, architects, engineers, and subject matter experts, transforming landscapes of highways, expressways, and thoroughfares, that improved infrastructure that relieved congestion and emissions while enriching commuter experience and quality of life for neighboring communities. • Taught teams how to create congruent and compelling narratives for clients.• Teaching and Developing, holding training sessions for new technical solutions.• Fast-tracked strategic initiatives by encouraging collaboration and the exchange of ideas.• Retained client relationships and confidence by moving the project forward through expeditious problem-solving and the ability to overcome unforeseen obstacles.• Kept databases of any issues for ongoing improvement to increase Customer Success.

Bronx, New York, United States

• • Helped clients focus on Marketing Strategy (“the 4 Ps”) – product, place, price, and promotion.• Increased Client Sales Network through Strategic Positioning and research. • Created and assisted with clients’ Brand Identity.• Grew clients’ sales and market awareness by securing a strategic presence at trade shows.• Communicated a need and necessity for client products to market industry.• Counseled for contemporary and cost-effective marketing strategies.

New York, Ny

• Wrote compelling proposals to prospective clients, offering Best-In-Class Products and Services.• Initiated project kick-off meetings. Assigned roles and responsibilities to sales and marketing teams to ensure deliverables were met on or ahead of schedule.• Coached and Mentored staff on tailored “Customer-Centric” approaches, focusing on renewal sales, customer loyalty and retention, and ambitious sales.• Oversaw entire bid production. coordinated meetings and tracked milestones. • Collaborated with Sales and Marketing, Subject Matter Experts, and Engineering teams to create winning strategies for new opportunities. • Developed public awareness and branding campaigns, conveying the need for products and services.• Collaboratively developed successful pursuit strategies. • Kept database of sales and client satisfaction, citing opportunities for improvement.• Held Customer Success Seminars, cross-departmentally, with mid to senior-level management.• Integral to Business Development. Meeting with clients, pitching innovative and customized solutions to ensure their success, establishing rapport, and earning trust.• Communicated with customers throughout the entire project, maintaining a post-completion relationship, ensuring client satisfaction, addressing concerns, and creating opportunities for value-added propositioning (up-selling).• Produced and delivered presentations and pitches to both internal and external clients.

Jamaica, New York, United States

• Supervised and mentored 20+ Customer Care, Billing, and Sales Consultants.• Created and led Learning and Development Sales and Service Workshops.• Spearheaded QAT (Quality Assurance Team) that analyzed and responded to customer concerns, enriching customer relations and satisfaction - Adopted by the entire Northeast Footprint.• Motivated and coached teams for Ethical Sales, Empathy, Exceptional Customer Experience, and Problem Resolution.• Managed, Mitigated, and Diffused Escalations to Secure Retention and Customer Satisfaction.

Associate Of Arts And Sciences - Aas, Graphic Design, Advertising

Academia