William Cullen Email & Phone Number

New York, New York, United States

• Assisted new clients in understanding what Milrose offers related to their needs, using insight, reviewing scope, and crafting proposals.
• Created proposals including code, zoning, and permitting phases of the permit filing process, from due diligence, research, and special inspections to secure final Certificate of Occupancy
• Worked closely with assigned VP, Sales/Account Executives, and internal project teams to format, proof-read, and decipher proposal objectives.
• Reviewed proposals with the Sales, Account Executives, Scope Reviewers, or Code Analysts for any corrections, additions/deletions and sent finalized documents out to appropriate parties.
• Approved change orders from project managers, correlating to the change order review process.
• Responded to client requests for updates on their project status and followed escalation plan, addressing client apprehensions and complaints.

Carle Place, Long Island

• Director within global highway traffic monitoring systems.
• Led proposal team, architects, engineers, and subject matter experts, transforming landscapes of highways, expressways, and thoroughfares, that improved infrastructure that relieved congestion and emissions while.
• Taught teams how to create congruent and compelling narratives for clients.
• Teaching and Developing, holding training sessions for new technical solutions.
• Fast-tracked strategic initiatives by encouraging collaboration and the exchange of ideas.
• Retained client relationships and confidence by moving the project forward through expeditious problem-solving and the ability to overcome unforeseen obstacles.

Bronx, New York, United States

• Helped clients focus on Marketing Strategy (“the 4 Ps”) – product, place, price, and promotion.
• Increased Client Sales Network through Strategic Positioning and research.
• Created and assisted with clients’ Brand Identity.
• Grew clients’ sales and market awareness by securing a strategic presence at trade shows.
• Communicated a need and necessity for client products to market industry.
• Counseled for contemporary and cost-effective marketing strategies.

New York, NY

• Wrote compelling proposals to prospective clients, offering Best-In-Class Products and Services.
• Initiated project kick-off meetings. Assigned roles and responsibilities to sales and marketing teams to ensure deliverables were met on or ahead of schedule.
• Coached and Mentored staff on tailored “Customer-Centric” approaches, focusing on renewal sales, customer loyalty and retention, and ambitious sales.
• Oversaw entire bid production. coordinated meetings and tracked milestones.
• Collaborated with Sales and Marketing, Subject Matter Experts, and Engineering teams to create winning strategies for new opportunities.
• Developed public awareness and branding campaigns, conveying the need for products and services.

Jamaica, New York, United States

• Supervised and mentored 20+ Customer Care, Billing, and Sales Consultants.
• Created and led Learning and Development Sales and Service Workshops.
• Spearheaded QAT (Quality Assurance Team) that analyzed and responded to customer concerns, enriching customer relations and satisfaction - Adopted by the entire Northeast Footprint.
• Motivated and coached teams for Ethical Sales, Empathy, Exceptional Customer Experience, and Problem Resolution.
• Managed, Mitigated, and Diffused Escalations to Secure Retention and Customer Satisfaction.

Associate Of Arts And Sciences - Aas, Graphic Design, Advertising

Academia