William Brown Email & Phone Number

London, GB

Croydon, England, United Kingdom

Elevating the Customer Service function to move from a transactional to an analytical focus. Assessing customer behaviours and order patterns with pro active customer engagements to improve supply chain efficiency. Nurturing a customer-focussed mentality within Zotefoams to listen to feedback and deliver service improvements in a competitive environment.

Croydon, England, United Kingdom

After implementing a successful customer service transformation project, I led an experienced and talented customer service team.

London, England, United Kingdom

I led the ramp-up of Zotefoams’ new manufacturing facility in Poland ensuring a seamless transition for customers. Order book management and communication with customers and colleagues resulted in improved on-time-in-full performance and increased customer satisfaction.

Croydon, United Kingdom

The Zotefoams graduate scheme allows for a variety of roles across the technical and commercial business areas over two years.In year one I was based in the sales team, connecting customers across 4 continents with Zotefoams’ products. My technical experience helped me get the right products for each customer.I supported the company’s S&OP process by.

West Sussex, United Kingdom, United Kingdom

I took this temporary position to provide cover for an employee on sickness leave. This role required me to manage internal and external testing and was a steep learning curve. In my short time at Biffa I gained valuable analytical experience collecting data on solid, liquid and gas samples. The data I collected directly impacted process decisions made on.

Thornton Cleveleys

I lead my own research project aiming to develop a novel polymer to match a market opportunity. This project involved me planning my own experiments to synthesise and analyse novel polymers. I used Thermogravimetric analysis and Differential Scanning Calorimetry to determine thermal properties.After 6 months I transferred to an analytical role where I used.

Master'S Degree, Chemistry, 2:1

Activities and Societies: Captained my department's football team in my fourth year. Responsibilities included organising training.

35 Points, 18 Higher Level

Higher level: Chemistry, Physics and Geography. Standard level: Mathematical Methods, English Literature & Performance and French Ab.