William Brown Email & Phone Number

London, Gb

Croydon, England, United Kingdom

Elevating the Customer Service function to move from a transactional to an analytical focus. Assessing customer behaviours and order patterns with pro active customer engagements to improve supply chain efficiency. Nurturing a customer-focussed mentality within Zotefoams to listen to feedback and deliver service improvements in a competitive environment.

Croydon, England, United Kingdom

After implementing a successful customer service transformation project, I led an experienced and talented customer service team.

London, England, United Kingdom

I led the ramp-up of Zotefoams’ new manufacturing facility in Poland ensuring a seamless transition for customers. Order book management and communication with customers and colleagues resulted in improved on-time-in-full performance and increased customer satisfaction.

Croydon, United Kingdom

The Zotefoams graduate scheme allows for a variety of roles across the technical and commercial business areas over two years.In year one I was based in the sales team, connecting customers across 4 continents with Zotefoams’ products. My technical experience helped me get the right products for each customer.I supported the company’s S&OP process by collecting and compiling data and co-ordinating meetings.In year two I was based in the Project Management Office, working… Show more The Zotefoams graduate scheme allows for a variety of roles across the technical and commercial business areas over two years.In year one I was based in the sales team, connecting customers across 4 continents with Zotefoams’ products. My technical experience helped me get the right products for each customer.I supported the company’s S&OP process by collecting and compiling data and co-ordinating meetings.In year two I was based in the Project Management Office, working across functions to ensure the business’ new product development projects were delivered using the APQP tools and principles.In the final months of the graduate scheme, I took on additional responsibilities within the supply chain and customer service departments. Implementing improvement initiatives in order entry, orderbook management and despatch. Show less

West Sussex, United Kingdom, United Kingdom

I took this temporary position to provide cover for an employee on sickness leave. This role required me to manage internal and external testing and was a steep learning curve. In my short time at Biffa I gained valuable analytical experience collecting data on solid, liquid and gas samples. The data I collected directly impacted process decisions made on site and my testing had to comply with regulations provided by the environment agency.

Thornton Cleveleys

I lead my own research project aiming to develop a novel polymer to match a market opportunity. This project involved me planning my own experiments to synthesise and analyse novel polymers. I used Thermogravimetric analysis and Differential Scanning Calorimetry to determine thermal properties.After 6 months I transferred to an analytical role where I used capillary rheometers and instron mechanical testing systems to determine the properties of lab and pilot plant products. The results… Show more I lead my own research project aiming to develop a novel polymer to match a market opportunity. This project involved me planning my own experiments to synthesise and analyse novel polymers. I used Thermogravimetric analysis and Differential Scanning Calorimetry to determine thermal properties.After 6 months I transferred to an analytical role where I used capillary rheometers and instron mechanical testing systems to determine the properties of lab and pilot plant products. The results I collected during this time helped drive the project forward to allow scale up to manufacturing.For the final 3 months of my placement I provided support to the Quality Control team at Invibio, the medical side of Victrex's business. I worked with CE marked products and medical devices completing dimensional analysis to ISO9001 and ISO13485 testing specifications.The experience I gained during my time at Victrex gave me a clear understanding of what is necessary to develop a new product and ensure it is market ready. I fully engaged with all of my roles and showed I can adapt fast to new challenges and make an immediate impact. Show less

Master'S Degree, Chemistry, 2:1

Activities and Societies: Captained my department's football team in my fourth year. Responsibilities included organising training.

35 Points, 18 Higher Level

Higher level: Chemistry, Physics and Geography. Standard level: Mathematical Methods, English Literature & Performance and French Ab.