William Burns Email & Phone Number

Raleigh, Nc, Us

Harrisburg, Pennsylvania, United States

● Organized, maintained, and reviewed critical information of maintenance data entry for 8 aircraftand 22 support equipment items; maintained 98% correct data input by employees.● Directed Quality Assurance for all maintenance activities, implemented rigorous checks andprocess improvements that increased workplace safety compliance by 27%.● Utilized risk management techniques that resulted in zero work stoppage and a 100% safetyrating on aircraft maintenance tasks… Show more ● Organized, maintained, and reviewed critical information of maintenance data entry for 8 aircraftand 22 support equipment items; maintained 98% correct data input by employees.● Directed Quality Assurance for all maintenance activities, implemented rigorous checks andprocess improvements that increased workplace safety compliance by 27%.● Utilized risk management techniques that resulted in zero work stoppage and a 100% safetyrating on aircraft maintenance tasks completed.● Led bi-annual renewal of safety protocol and procedures paperwork with cross functional teamsto provide reliable information for hazardous working conditions.● Collaborated with cross-functional teams to understand job requirements, optimize workflows,and attain completed projects in a timely manner. Show less

● Leveraged Microsoft Excel and Google Data Studio for creation and maintenance of dynamicKPI reports, dashboards, and visualizations based on tailored needs of the company.● Spearheaded company sale opportunity through data analysis of customer feedback andpurchase statistics, leading to a one-week promotion returning $9k in revenue.● Led Search Engine Optimization and website development projects with cross-functional teamsutilizing customer data from Google Analytics… Show more ● Leveraged Microsoft Excel and Google Data Studio for creation and maintenance of dynamicKPI reports, dashboards, and visualizations based on tailored needs of the company.● Spearheaded company sale opportunity through data analysis of customer feedback andpurchase statistics, leading to a one-week promotion returning $9k in revenue.● Led Search Engine Optimization and website development projects with cross-functional teamsutilizing customer data from Google Analytics, resulting in a 41% increase in monthly revenue.● Developed and implemented Standard Operating Procedures for reporting, communications,and website operations, enhancing policy clarity and efficiency for all employees.● Monitored performance of company website, identified UI/UX implementations, issues withapplications, and used analyzation techniques to achieve 99% website uptime.● Pioneered 8 community events to improve customer engagement by 34%, captured productfeedback, and raised $26k for veteran non-profit organizations. Show less

United States

United States

Anchorage, Alaska Area

• Conducted comprehensive maintenance and inspections on aircraft valued at $8.9 billion, ensuring flight safety for 275 pilots over a six-year period by adhering to stringent technical standards.• Supervised a team of 15 employees during shift operations, optimizing daily duties and scheduling maintenance tasks to ensure timely and high-quality output of aircraft maintenance services.• Directed Quality Assurance for all maintenance activities, implementing rigorous… Show more • Conducted comprehensive maintenance and inspections on aircraft valued at $8.9 billion, ensuring flight safety for 275 pilots over a six-year period by adhering to stringent technical standards.• Supervised a team of 15 employees during shift operations, optimizing daily duties and scheduling maintenance tasks to ensure timely and high-quality output of aircraft maintenance services.• Directed Quality Assurance for all maintenance activities, implementing rigorous checks and protocols that increased workplace safety compliance by 27%.• Organized, maintained, and reviewed critical information and maintenance data entry for 58 aircraft, maintained 98% correct data input by employees• Mitigated a 30% personnel deficit in a new career field by completing an intensive three-week training course, subsequently aiding in the maintenance of 12 aircraft valued at $1.2 billion under hazardous conditions. Show less

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree, Aviation Maintenance Technology