William Dai Email & Phone Number

中国 上海市 浦东新区

BioMérieux is a leading global company in the field of in vitro diagnostics with over 30 sites in APAC region, William leads the infrastructure operations team supporting over 2000 PC clients for employees, providing Vzb MPLS and SDWAN network, maintaining two data centers located in Hong Kong and Singapore, Call center in India, Korea, Japan and China. Since joining BioMérieux, William has played a significant role in bridging the gap between the global team and regional business. By leveraging his personal influence and effective communication to drive the global IS team provide efficient support for APAC region. William collects regional business requirements and needs, transforms them into IS project opportunities, aligns them with global IS service standards, and delivers solutions to improve the end-user experience and efficiency. Projects delivery:• William has led the digital transformation in the ASPAC region, focusing on promoting the MS O365 platform to enhance the online meeting experience. Improving online meeting experience replacing triditional Cisco HDVC. This solution has been successfully replicated in multiple countries.• To ensure compliance with regulations, William established an AWS China instance with global standards for virtualization and storage. This instance is in line with China's cybersecurity laws and allows for in-country data transmission, PIPL (Personal Information Protection Law), and Ali Cloud serves as a backup option.• Collaborated with the manufacturing/plant operation team, William as the IS representative, built the IT infrastructure for the Suzhou plant from scratch (from 2020 to 2021). This included setting up two separate networks (corporate network and manufacturing network) with GMP (good manufacturing practice) guidance, to support both office usage and shopfloor production lines. Additionally, two productive virtualization farms were established to support manufacturing applications and office server needs

After Adient spin-off from Johnson Controls, I am leading APAC Infrastructure operation team continues support China JV 70+ plants and 30+ in rest of Asia countries. Leading the regional infrastructure team with 30 team memers providing operation services covering as below:End User Computing: 1. Workstation management, establish standards of PC models and specification2. Setup unified platform for PC ordering (purchasing & lease).3. Operation system management, patch mgmt., OS version mgmt..4. Application distributionNetwork/Voice:1. WAN management, design, deploy and capacity monitoring2. Internet access management, Zscaler managed service3. Extranet access management 4. Mobility device management and Telephony voice solution managementIdentity Access Management 1. Active directory management2. SSO and account synchronization, certification server3. Policy management, DNS, DHCP, etc. Hosting/Server1. Datacenter architecture and strategy planning2. Infrastructure hosting service3. Server, storage, virtualization related platform standardization 4. OS support, MS server, Unix, Exsi patch management Service Management (SMO): 1. Incident, change, problem management governance 2. DXC Service desk management3. regional service delivery, coordinate service platforms in service offering. 4. Vender management, monitor, track, improve service supplier performance.Asset Management1. PC, Server, Network devices management. PC tower, Remote tower, DataCenter tower.2. Asset life circle management, from procurement, asset onboarding, monitoring, to retirement. Merge & Acquisition 1. Separation project, such as YFAI interiors separation from Adient. 2. Merge project, Futuris merge into Adient

IT Manager, Asia/China Region • IT infrastructure Asia regional manager. Lead the team of 10 IT professionals (8 in Shanghai, 2 in India), supporting 13000+ users and 40+ joint ventures in China, 20+ wholly owned plants in the rest of APAC region which located in Korea, Japan, India, Thailand, Malaysia, Indonesia. My team is working on: 1. IT Infrastructure standardization governances 2. IT operation management, regional issue resolving\escalation. 3. As a bridge of Global projects landing, Help JV IT improve ITIL process standardization, Incident management, Problem management, Change management 4. Demands collection and fulfillment, work with BPO (Business Process Office) provide related enterprise Application solution and execution• As IT Business Relationship Manager of Central&South China. Networking with plant GM, Finance controller, Manufacture operation manager, collect IT related demands, convert demands into IT application solution, coordinate with global/local application team on plan, execute, and deliver designed result. Such as WMS (warehouse management system), QAD-EE (MFG-pro Enterprise Edition), JIT system (Just in Time Sequence), Maximo (asset management, in-direct purchasing PR to PO).

中国 上海市区

• Lead IT manager of headquarter office, manage $1.5M IT budget for Shanghai office which has 600 office users. Hands on manage global projects roll out for this office, such as WinXP upgrade to Win7, Domino email system migration to MS O365 platform, support Shanghai Auto show…. • Conducted IT M&A project, play as Asia IT leader for Electronics BU divestiture from JCI merges with Visteon to be the largest Automotive electronics corporation. Created IT project valuation pro forma, lead the team launched several new model sites. • Led the JCI-HP IT Service Desk outsource project, innovatively initiated and negotiated a cooperative service model with multiple language support (Mandarin, Thai, Korean, Japanese, Hindi), retained the JCI team from being laid off, pushed user satisfaction rate to 93%, above global average of 76%• Motivated 50+ IT professionals to develop IT encyclopedia on internal Wikipedia, which reduced adaptation period of new IT managers from 6 months to 3 months, and initiated cross site IT audit, raised IT compliance audit one-time passing rate from 60% to 95%

中国 上海市区

× Position in Asia-Pacific Communication Manager. Lead IT Network/Telecom Asia-Pacific team members of global network operations provide high quality IT service to customer, provide high level support to application maintenance team, ensure IT service SLA. Support IT AP operation manager to lead IT service management. Regular information Exchange with the IT Department in the Head Office in US and EMEA. × Support Rockwell Automation more than 300 branch offices all over the world remotely. Monitor IT infrastructure performance, production environment support. Manage helpdesk team support end users within AP region. Diagnose and resolve technical hardware and software issues, Anti-virus system maintenance, IT asset management, top manager VIP support....etc. × Excellent customer communication skill and experience. Coordinate complaints between users and IT team, fulfill IT related requests from customer with patiently and meticulously working attitude. Responsible for managing the services delivery and performance with the suppliers, maintains regular communication to the respective supplier. × Strong technical background of Network, Telephony, Wintel domain. Establish ITIL process for internal service management, identify the critical component and improvement the structure and process. × Projects support, Manage team for Internal IT related projects support. Office relocation, Server migration, Telecom/CallCenter system build up, Company merge IT service activation... etc.

中国 上海市区

In OI department:1. Helpdesk role support for 250 end user, HW and SW. - Hardware purchase, registration, maintenance, depreciation - Standard software and additional software, management and maintenance - Upgrade windows patch and anti-virus pattern 2. Maintenance of Shanghai central server room. - DC/ WINS/ DNS - Exchange server - File server/ back up - Norton anti-virus server - WEB server - ERP server - CISCO switch/router - SIEMENS PBX 3. WAN and LAN. - 1M DDN from Jin Qiao office to Shanghai office. - 1M DDN from Shanghai office to Beijing office. - 300 LAN ports and 200 extension ports in Shanghai office 4. Intranet - Develop and maintenance internal website of SBCS