William Daichendt Email & Phone Number

Walworth, Wisconsin, United States

Walworth, Wisconsin

Northfield, Illinois

Spearheaded and managed resources along with the configuration and deployment of hardware to distribution and manufacturing sites across the U.S. and Mexico. Led and directed a 15 member technology support team that ensured the end-user (internal/external) community had highly reliable, fully functioning desktop, laptop, and workstation technology enabling it to fulfill its assigned duties efficiently and effectively that was consistent with Medline’s Mission, Vision, Core Values, and Strategy Statements• Provided technical support and deployment services to the enterprise including at the Headquarters facility, various manufacturing and distribution centers across the country, as well as supporting a 2,000 person sales staff across North America, responsible for installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user desktops, laptops, tablets, printers, copiers, fax machines, monitors, docks, etc., and related hardware or software including the Windows 10 operation systems and across a range of software applications in accordance with established corporate policies and procedures• Managed the allocation of incident tickets to staff, ensuring technicians understand their delivery roles as assigned, and making sure that they adhered to project milestones, timelines, and SLA’s• Designed and enforced escalation of policies and procedures for call handling and resolving customer issues. Standardized operations and coordinated activities, training, documentation, and procedures to ensure efficient and consistent operations• Developed a performance measurement framework and facilitated feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered

Mundelein, Illinois

Provided excellent customer service and tech support/troubleshooting to various groups of end-users within the company.Maintained and supported hardware at distribution and manufacturing (Zebra Label printers, Personal and Network based HP Laser printers, Windows based desktop/laptops, etc.)

Wheeling Illinois