William Dalgarno Email & Phone Number

Edinburgh, Scotland, GB

Edinburgh, Scotland, United Kingdom

Aberdeen City, Scotland, United Kingdom

• Provision and repair of existing copper and fibre telephone and broadband circuits. Improve the whole BT Openreach network to prevent faults in the future via fault reduction methods and work end-to-end for both.
• Fully trained to provide and repair Broadband technologies including, ADSL, VDSL and SOGEA.
• Trained in many aspects of Health and Safety including EUSR, SWQR (O1 Signing, Lighting and Guarding), Confined Space Training, Working at Height, Working in the Underground Network, Working near High and Low Voltage.
• Act as the customer's first point of contact regarding any issue their service has been facing, starting with an initial phone call where I could give guidance on how to rectify local faults within the customer's.
• Trained several engineers in both Underground working and Broadband Faulting including, safety procedures, correct working practices and the use of the most up-to-date faulting techniques.Worked on multiple special.
• HCR (Heavy Cable Recovery): During this project I planned and organised circuits which could be migrated to manage the network's cable capacity therefore freeing entire copper cable paths to be recovered, sold and.

Aberdeen City, Scotland, United Kingdom

• Worked in a fast-paced retail environment with customers at the heart of all decisions.
• Greeted and assisted customers in-store in a friendly and professional manner
• Collaborated with team members to achieve sales targets
• Actively participated in team meetings and training sessions to stay updated on company policies and safety procedures
• Supported the store manager in various tasks, such as merchandising displays, conducting stock checks and ensuring colleagues were also supported

Ccna

CCNA certified as of 12/10/23

Education record

Diploma for Information Technology & Telecommunications Professionals at SCQF level 5

National 5'S

Mathematics - A English - A Practical Electronics - A Physics - A Biology - A Chemistry - B