William Dalgarno Email and Phone Number
Passionate about technology and delivering brilliant service for customers.
Mnb Networks Ltd
View- Website:
- mnbnetworks.tech
- Employees:
- 15
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Associate Network Automation EngineerMnb Networks LtdEdinburgh, Scotland, Gb -
Associate Network EngineerMnb Networks Ltd Jan 2024 - PresentEdinburgh, Scotland, United Kingdom -
Telecommunications EngineerOpenreach Sep 2017 - Jul 2023Aberdeen City, Scotland, United Kingdom•Provision and repair of existing copper and fibre telephone and broadband circuits. Improve the whole BT Openreach network to prevent faults in the future via fault reduction methods and work end-to-end for both Private and Business end customers.•Fully trained to provide and repair Broadband technologies including, ADSL, VDSL and SOGEA. •Trained in many aspects of Health and Safety including EUSR, SWQR (O1 Signing, Lighting and Guarding), Confined Space Training, Working at Height, Working in the Underground Network, Working near High and Low Voltage Power, knowledge of how to work in Hot Sites.•Act as the customer's first point of contact regarding any issue their service has been facing, starting with an initial phone call where I could give guidance on how to rectify local faults within the customer's domain if the issue persisted I would fully fault line onsite. Regularly obtained 10/10 on customer satisfaction survey (CSAT).•Trained several engineers in both Underground working and Broadband Faulting including, safety procedures, correct working practices and the use of the most up-to-date faulting techniques.Worked on multiple special projects including:•HCR (Heavy Cable Recovery): During this project I planned and organised circuits which could be migrated to manage the network's cable capacity therefore freeing entire copper cable paths to be recovered, sold and reinvested into the current Fibre network build.•Fibre Build: This project involved the planning and preparation of the Fibre build program in the North East village of Rosehearty. I worked with senior planners on the best routes to be used to prevent increased costs of the network build, prepared new cable paths by installing temporary draw ropes, marking needed dig sites and installation sites for new overhead plant. -
Retail AssistantIceland Foods Oct 2015 - Jul 2017Aberdeen City, Scotland, United KingdomWorked in a fast-paced retail environment with customers at the heart of all decisions. •Greeted and assisted customers in-store in a friendly and professional manner •Collaborated with team members to achieve sales targets •Actively participated in team meetings and training sessions to stay updated on company policies and safety procedures •Supported the store manager in various tasks, such as merchandising displays, conducting stock checks and ensuring colleagues were also supported
William Dalgarno Education Details
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Federation For Industry Sector Skills & Standards -
Aberdeen Grammar SchoolNational 5'S
Frequently Asked Questions about William Dalgarno
What company does William Dalgarno work for?
William Dalgarno works for Mnb Networks Ltd
What is William Dalgarno's role at the current company?
William Dalgarno's current role is Associate Network Automation Engineer.
What schools did William Dalgarno attend?
William Dalgarno attended Cisco Networking Academy, Federation For Industry Sector Skills & Standards, Aberdeen Grammar School.
Who are William Dalgarno's colleagues?
William Dalgarno's colleagues are David O'brien, Rishabh Undefined, Harry Enyinda.
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Bill Dalgarno
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William Dalgarno
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