•Provision and repair of existing copper and fibre telephone and broadband circuits. Improve the whole BT Openreach network to prevent faults in the future via fault reduction methods and work end-to-end for both Private and Business end customers.•Fully trained to provide and repair Broadband technologies including, ADSL, VDSL and SOGEA. •Trained in many aspects of Health and Safety including EUSR, SWQR (O1 Signing, Lighting and Guarding), Confined Space Training, Working at Height, Working in the Underground Network, Working near High and Low Voltage Power, knowledge of how to work in Hot Sites.•Act as the customer's first point of contact regarding any issue their service has been facing, starting with an initial phone call where I could give guidance on how to rectify local faults within the customer's domain if the issue persisted I would fully fault line onsite. Regularly obtained 10/10 on customer satisfaction survey (CSAT).•Trained several engineers in both Underground working and Broadband Faulting including, safety procedures, correct working practices and the use of the most up-to-date faulting techniques.Worked on multiple special projects including:•HCR (Heavy Cable Recovery): During this project I planned and organised circuits which could be migrated to manage the network's cable capacity therefore freeing entire copper cable paths to be recovered, sold and reinvested into the current Fibre network build.•Fibre Build: This project involved the planning and preparation of the Fibre build program in the North East village of Rosehearty. I worked with senior planners on the best routes to be used to prevent increased costs of the network build, prepared new cable paths by installing temporary draw ropes, marking needed dig sites and installation sites for new overhead plant.

Worked in a fast-paced retail environment with customers at the heart of all decisions. •Greeted and assisted customers in-store in a friendly and professional manner •Collaborated with team members to achieve sales targets •Actively participated in team meetings and training sessions to stay updated on company policies and safety procedures •Supported the store manager in various tasks, such as merchandising displays, conducting stock checks and ensuring colleagues were also supported