William Daniel Email & Phone Number

New York, NY, US

Boston, MA, US

Boston, MA, US

Charlottesville, VA, US

Boston, MA, US

Analyzed current state of account management team within CastleGate (Wayfair’s Fulfillment Service) through in-depth data analysis and detailed time studies in order to recommend a new service model to scale the account management experience

Windsor, Connecticut, US

• Served as primary escalation point for high-visibility, critical projects for company’s most valued customers. Projects included product implementations, major product revamps, and custom software development to.
• Spearheaded software update improvement program, working with clients and internal R&D team to optimize and automate product upgrade process, resulting in a reduction of average hours spent on product upgrades by 45%.
• Coordinated with product managers and engineers to reduce product deficiencies after upgrades, decreasing post-upgrade support issues by over 50% across Americas region in less than six months.
• Developed standard deployment scripts for new environment build-outs using a combination of SQL and Powershell. Decreased time spent on server builds for all major product upgrades by over 60%.

Windsor, Connecticut, US

• Curated customer experience by identifying crucial user stories for each project, then designing solutions and working with engineering teams to deliver customized end product.
• Managed a major software upgrade/workflow initiative for a multibillion-dollar hedge-fund, resulting in savings of an estimated $500K per year for the fund.
• Onboarded $100 million hedge fund startup onto software platform, requiring custom trading and reporting solutions using C# and SQL.
• Designed streamlined workflow based on customer’s business need to diversify counterparty risk and capitalize on custodian rebate programs; through the end product, the customer was able to realize savings of up to.
• Led weekly meetings with the operations and development team of a $15 billion hedge fund to ensure alignment of client’s highest priorities and the software’s product roadmap.

Windsor, Connecticut, US

Windsor, Connecticut, US

• Provided daily trading and operational support for 65 clients comprised of hedge funds and asset managers.
• Assisted in preventing an unhappy, top-ten revenue client from terminating contract by delivering a high-level of support.
• Built automated script to bring client environments to recommended best practices, which was implemented across entire client base of over 350 clients.

• Researched and identified potential partners
• Reviewed and analyzed various data analytics for the website to help improve the users experience

• Prepared depositions and exhibits for several legal cases going to trial
• Prepared and Organized subpoenas to be sent out to designated witnesses
• Maintained hard and soft copies of different organizational documents, records, and reports

Chicago, IL, US

• Created financial budget targeting optimal pay structure from operational metrics
• Reviewed, analyzed, and compared operational statistics for clients within food and manufacturing industries
• Maintained database, utilizing Sage ACT, of lender/investor contacts
• Researched and screened potential investors for clientele

Master Of Business Administration - Mba, Dual Degree Mba/Msds (Masters Of Business Administration/Master Of Science, Data Science)

Master Of Science, Data Science - Msds

Bachelor'S Degree, Mathematics And Economics