At Stirling Ackroyd, the city is in our DNA. We have been part of your story since 1986 and are known throughout Central and East London for our expert local knowledge.Duties⭐️Managing two offices and leading a team of four negotiators and two offices coordinators⭐️Conducting daily morning meetings to ensure staff are up to date on all information from previous day and set new focuses for day ahead.⭐️Setting weekly KPI’s, coaching team at every opportunity and monitoring performance daily⭐️Acquiring new instructions from successful MA’s and generating new business from internal client database⭐️Liaising with Landlords and Tenants to provide a seamless process from start to finish for both parties⭐️Overseeing internal audit standards to make sure they’re maintained at all times⭐️Ensuring that client, Tenant and Property information is correct and always updated on the system and if anything should change that this is communicated to any relevant divisions⭐️Responsible for the annual marketing budget for the Hackney and Clapton branches⭐️Conducting operational and financial reporting for the organization⭐️Identifying business opportunities to refer to other departments to help develop strong internal relationships across the business⭐️Conducting regular 1-2-1 meetings with each of my team to offer support and help to development and nurture new and existing skills⭐️Negotiating new terms with existing Landlords to ensure our rates remaining competitive⭐️Incentivising staff to get 5* Google/trust pilot reviewAchievements✔Maintaining over 75% conversion rate of Market Appraisals to new instructions✔Increasing average lettings fee for both offices✔Retaining 93% of existing Landlords✔Closed on a sole agency deal with large development company obtaining 18 new instructions✔Retaining strong relationship with large portfolio landlord maintaining over 100 apartments on a sole agency basis

Duties⭐️Opened the Clapton office and generated new business for this branch⭐️Conducted all MA’s and update the database with new information, photos and detailed descriptions⭐️Motivated staff, help to develop and coach them at every opportunity⭐️Created daily structure for team to increase productivity⭐️Gave landlords regular feedback to obtain price reductions when needed⭐️Qualified applicants and conduct viewings⭐️Agreed all offers received in branchAchievements✔Achieved personal best written business of 189k (20% over target)✔Grew combined office banking from £395k to £525k p/a✔Finished in the top 5 highest billers across the business✔Promoted to Lettings Manager

Duties⭐️Responded to incoming emails that are received to generate viewings⭐️Successful time keeping and management of a busy diary⭐️Qualified applicants and matching them to suitable properties⭐️Organised and conducted viewings at the earliest opportunity⭐️Advised suitable applicants immediately of any new instructions that may be suited to their needs⭐️Communicated efficiently with landlords so they’re aware of all details of potential tenants to ensure that if an offer is accepted and all administrative duties are actively attended to avoid any delayAchievements✔Continuously over achieved monthly, quarterly & yearly targets✔Moved in 128 new tenancy’s in 1 year✔Developed my own daily structure to increase productivity✔Built long term relationships with key clients ✔Won numerous awards for my performance