• Manage projects from inception to delivery within a matrix organization; manage one or more projects concurrently• Effectively communicate to all levels of the organization on impacts to project scope, budget and risks; Lead meetings and gain commitment on key project tasks and deliverables• Prepare standard project artifacts such as project charters, organization charts, business requirements, meeting minutes and lessons learned• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Prepare weekly/monthly reporting on project status highlighting progress, key milestones and relevant issues/risks• Collaborate with business leadership to ensure project Cost Benefit Analysis (CBA) is prepared and project results and metrics are tracked• Prepare executive level presentations to support monthly steering committee meetings• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, risk and timeline issues appropriately• Ability to understand business needs and translate these into requirements for IT execution• Collaborate with IT and the Business to prepare for and execute testing• Support go live and any post implementation activities

- Manage IT and Operational Excellence projects from initiation through closing.- Facilitate vendor software and service demonstrations to identify high potential project investments.- Develop cost benefit analysis reports to justify project adoption.- Own the vendor relationship from project design to project adoption.- Design and maintain program overview dashboards for weekly executive status updates for on projects.- Manage departmental metrics program for centralized operations supporting 13 business divisions.- Completed 2016 Client Delivery Business Development Program.

- Manage departmental FATCA compliance effort from process design through execution and maintenance.- Field status requests and adapt deliverables of the FATCA effort to accommodate dynamic requirements from executive management.- Update and maintain aging and Schedule F databases for year-end reporting.- Translate business requirements to information technology resources to ensure seamless system enhancements.- Coordinate system testing for Production Service Requests and document testing scripts.- Prepare scheduled financial reports to senior management on a timely and accurate basis.- Document detailed procedures for scheduled and ad-hoc reporting.

• Collect data on key areas of measurement and utilize information to create standardized internal performance reporting and models used by senior management to successfully manage departments.• Uncover and present operational trends through the appropriate use of departmental metrics.• Create and maintain various vendor reports.• Develop, automate and maintain metrics reporting that recurs on a timely basis.• Develop ad hoc reporting and analysis requests.• Provide recommendations and iterative analysis on-demand.

• Updated and maintained all data pertaining to the results of the court hearingsin the City of Philadelphia's Mortgage Foreclosure Diversion Program.• Performed query analysis for the OHCD’s manager of MFDP and forThe Honorable Annette Rizzo.• Designed and coordinated the implementation of a more efficient database anddata collecting system for MFDP data.• Assisted with database management of City of Philadelphia's Outreach Program.• Attended court hearings and assisted with client sign-in and housing counselor assignment.