William Davidson Email & Phone Number

Kansas City Metropolitan Area

• Coordinate and participate in daily objectives and priorities for Level 3 support team• Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)• Manage all Level 3 tickets and recurring duties to completion and according to established SLAs• Work closely with Service Operations Manager to identify opportunities for improvement in Service Operations• Define requirements, gather input from stakeholders, and develop design solutions for technical initiatives• Investigate, design, and build new solutions for Support Services and business units• Package applications for prompt and seamless deployment by Level 1-2 support staff members• Define and maintain default images for all DFA Laptops, Desktops and Mobile devices• Assist in sourcing of appropriate hardware and software for DFA entities; work with vendors and management to source and test products• Develop scripts to automate repetitive tasks within Support Services Operations• Continually investigate new tools and methods to improve value of Support Services to DFA• Coordinate security and maintenance patching and updates for all of desktop deployments• Monitor technical trends to ensure team leadership is aware and prepared for changes that may affect productivity• Work with Service Transition Lead to ensure new designs are well defined, tested, and ready for successful deployment• Design solutions for the business and Support Services as needed• Perform testing on all proposed changes to ensure compatibility with existing deployments• Ensure all Level 3 duties are managed effectively and within established policy

Kansas City, Kansas Area

Kansas City, Kansas

Parkville, Mo

• Researched, selected and implemented a new inventory management system that allowed the district to accurately track and manage 100% of our technology resources directly saving the district over $250,000 in lost and untracked items • Collaborate with internal and external parties (e.g. Vendors, School Staff, System, Network and Application Engineers, Database Administrators and Management etc.) via phone, email and meetings for the purpose of providing and /or receiving information and ensuring project success• Manage district technology device inventory with Destiny to ensure we know the location, status and condition of all technology resources • Conduct project planning meetings with project teams and stakeholders in order to identify needs, timelines, resources and risks • Participate in meetings, workshops and/or training for the purpose of gathering information in order to convey long term strategic and tactical planning • Prepare a variety of materials (e.g. Handbooks, Policies, Procedures, system level documentation, reports, memos, letters, etc) for the purpose of documenting activities, providing written reference and/or conveying information to my teams, vendors, staff, administration and management• Research and analyze systems and processes in order to identify trends utilizing inventory management system and ticketing system for the purpose of recommending changes in procedures and/or purchasing• Respond to inquiries from a variety of sources (e.g. staff, administrators, school site personnel, outside vendors and service providers, etc.) for the purpose of providing technical assistance, advice and support• Serve as a technical spokesman for the Technology Support Services Group to interdepartmental groups, district staff and vendors for the purpose of providing information and/or advice regarding active and planned projects via meeting, phone and email conversations

Afghanistan

Provide training and support to Government customers and team members on standard analysis, analytic, and intelligence tools i.e.; Distributed Common Ground System-Army (DCGS-A); TIGR, Query Tree, MapHT, Palentir, CIDNE, Axis Pro, ARC GIS, WebTAS, and TERRA Explorer Plan, organize, direct, control, and evaluate the operations of information systems, data collection and Knowledge ManagementWork directly with Government customers, team members, and program management to identify gaps in the training program and coordinate with remote-based Training & Education Directorate to update training curriculumWork directly with Government customers to discuss system requirements, specifications, and timelines in order to develop relevant assessment briefs, and make recommendations for future activitiesPerform a wide range of analytic duties in selecting and applying appropriate work methods, procedures, techniques and practicesMaintain current and accurate inventory of over one million dollars in technology hardware, software and resourcesRoutinely isolate, troubleshot, and resolve network connectivity issuesProvide and maintain technical support to all users within the Organizational Unit on SIPR, NIPR, and CENTRIXS networksAssists in installing, designing, configuring, and maintaining system hardware and softwareProvide QA/QC review for all Socio-Cultural research products to ensure all CAPCO guidance and CJTF-10 Security Classification Guidance (SCG) is metMaintain data repositories (Knowledge Management) on resident command’s share drives and SharePoints, as well as maintain HTS Knowledge Center SharePoints for product uploads and data capture (on Centrix, SIPR, and NIPR enclaves)Manage all data collection, analysis, and storage processes of all teams productsProvide editing and quality control for high quality, operationally relevant materials including geospatial mapping and statistical graphing of primary and secondary data

Fort Leavnworth, Ks

Supervise, develop and mentor all System Administrators and Database AdministratorsLead and participate in multiple projects in accordance with institutional and departmental goalsSupervise and participate in the ongoing maintenance of the server environment as well as all related infrastructure.Participate in the development of schedules, priorities, and determination of time lines and resources.Develop and maintain a program of proactive system administration, including but not limited to a system of updates, patches and fixes, system enhancements, log monitoring, and system hardening.Troubleshoot and repair all server related problems in a timely mannerDevelop and maintain a server recovery plan for all systems to include both a regular backup schedule and tested process for data restorationHelp all departments in assuring that the highest level of customer satisfaction is maintained at all times.Develop training and mentoring programs for all system administratorsMaintain the highest level of integrity and professionalism in the system administration department.Assist the Director of KMIT in hiring, performance evaluations and ongoing development of policies and procedures.Assist in developing ways to reduce the amount of incoming technical support requests.All other duties as assigned by the Director of KMIT.

Managed and reported on recruitment for potential employees, ensuring all candidates met job policies, regulations and requirements.Ensured all employees in-processed and out-processed in accordance with Human Terrain System’s policies, regulations and requirements. Managed and reported on over 400 employees. Conducted students pre-deployment briefings and mobilization preparation to ensure all deployment requirements were met and all documentation were completed correctly. Planned and Coordinated with multiple agencies at the CONUS Replacement Center (CRC) to ensure all pre-deployment issues were resolved prior to the deploying personnel arrival. Accompanied deploying personnel to CRC to serve as the liaison for the Human Terrain System and coordinated all aspects of the deployment process as well as monitored and reported on the deploying personnel’s status on obtaining all deployment documentations. Monitored redeployment status and ensures all personnel were informed and prepared for the redeployment process. Coordinates with multiple agencies to ensure redeployment standards were met.Managed, reporting and quality control on all military personnel leave, pass, awards, and evaluations. IT RESPONSIBILITIES:

Afghanistan

Supported 31 Human Terrain System teams in all phases and types of socio-cultural research and analysis. Assisted in identifying specified and implied socio-cultural data requirements. Managed the tracking and analyzing of multiple sources of data collected by the team. Gave, received, and tracked assignments for information collection. Compiled, categorized, labeled, and stored team research products. Assisted in presenting and briefing Human Terrain Team's position on socio-cultural issues. Assisted in developing, organizing, and managing all team reports and other socio-cultural data of the team. Collected, processed, and stored team research products in MAPHT, CIDNE, TIGR, SharePoint and intelink classified and unclassified, published and unpublished. Served as a Liaison between the HTS Theater Support Office (TSO) and the HTS teams to ensure the implementation of the HTS collection plan with the unit activities throughout the 31 teams in the AOR.Conducted de-briefings and created the TSO Standard Operating Procedures, which is estimated to save HTS over 200 man-hours. Served as the primary liaison between HTS and key external organizations. Received training on MAP-HT and assisted in the development of Human Terrain information technology requirements. Served as a conduit between HTS Teams the HTS CONUS staff sections to ensure the required access to Human Terrain data. Served as a key leader in the weekly Direct Support Staff Meeting (DSSM); advising the HTS Director and Deputy Director on key unit decision-making and the Military Decision Making Processes (MDMP). Managed the team’s Requests for Research (RFR) from Subject matter experts (SMEs), the Reachback Research Center (RRC) and intra-theater resources.

Fort Sam Houston, Carson, Riley

Managed the resume data base system. Responsible for reviewing for accuracy with the authority to reject or return those that are not in compliancy with the Department of the Army regulatory guidance.Subject matter expert for the Human Resource hiring process. Replied to all inquiries from employees and potential new hires requesting assistance in obtaining, completing and submitting required documentation. Promptly revised standard operating procedures to comply with changes mandated by the Department of the Army guidance.Chaired First Army Division West monthly meetings with subordinate Brigades. IT RESPONSIBILITIES:Designed and Created MS Access databaseImported data into Access from Excel and Data files Exported data from Access to Excel and Data files Prepared reports in from Access

Master’S Degree, Information Technology Project Management

• Strategic Management in Dynamic Environments • Computer Systems Security Foundations • Enterprise Systems Architecture • Enterprise Data.

Bachelor'S Degree, Science Of Information Technology – Network Management

•UNIX Systems Programming •Advanced Database Systems •Principles of Network Security •Introduction to e-Business* •Introduction to IT*.

Network Administration Certificates, A+, Mcts: Windows Server 2008 Ad Configuration; Mcts: Windows Server 2008 Network Infrastructure

Associate Of Science (As), Art/Art Studies, General

•The Human Body and Wellness •Lab - Human Body •Composition and Critical Thinking •Composition: Writing and Research •Modern American.

Education record