William Davis Email & Phone Number

Elgin, Illinois, United States

Responsible for maintaining an ongoing connection to support orders, resolve conflicts and develop future business within a specified territory. Develop individual sales plans / forecast and meet or exceed the sales objectives and KPI’s within the assigned territory. Work to protect all existing market share and expand products sold and volume at assigned accounts. Communicate with all customers within the territory to ensure satisfaction and maintain relationships.

Arlington Heights, Illinois, United States

Responsible for development and attainment of sales objectives through subordinate sales personnel within single or multiple sales channels for a geographic area. Collaborate/partner with assigned AR partners to achieve/exceed AT&T and AR sales goals. Responsible for all aspects of the day-to-day operations/sales numbers of AR partners as well as AT&T.

Rolling Meadows, Illinois

Provide sales support to select accounts in the national retail channel including: inventory management, negotiating incremental space within store locations, and fostering relationships with store personnel to ensure maximum sales results. Responsible for the successful attainment of all net sales and revenue goals from these accounts. Motivate national retail employees to sell Cricket products and support channel needs. Build partnerships with current/future retail operations and local management organization of regional/national sales retailers. Participate in weekly call reports to indirect account executives/indirect sales manager. Sell side-by-side at national retail locations.♦ Train and support national retailers to sell Cricket successfully ♦ Plan and support sales events with national retail partners♦ Provide sales reporting♦ Demonstrate ability to forecast results♦ Manage brand compliance in all distribution points

Evaluate sales teams understanding of data products and services. Track data sales activity and disseminate new product updates throughout all sales channels. Develop customized training curriculums, documents and presentations. Conduct training sessions and product demonstrations during in-store visits. Ensure sales teams understanding and ability to effectively demonstrate data products and services to grow market share and attain data sales objectives. Lead large group training sessions and provide individual training as required. Conduct conference calls with sales staff to educate them on selling tips and technical information. Proactively identify issues that impact complex data-related sales. Act as subject matter expert to resolve escalated issues and make recommendations. Engage sales teams to determine data solutions to meet individualized customer needs. Increase data penetration within assigned territories to drive data revenues. Maintain knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with supported channel. Create, schedule, and conduct webinars covering various wireless data products and services offered. Assist in identifying and maximizing wireless data opportunities within the Verizon Wireless Retail and Indirect channels. Develop and manage regional sales programs that assist in achieving sales objectives. Forecast and report data sales results for Retail and Indirect channels for management review. Coordinate and facilitate training to increase wireless data product knowledge within the VZW Retail and Indirect channels. Make regular store visits to ensure effective in-store merchandising. Create, communicate, and implement contests based around increases in sales of data products and services.

Supervised, coached, and evaluated a team of Technical Service Representatives.Responsible for maintaining superior call quality, monthly, quarterly, and yearly reviews. Organized and facilitated team meetings. Coached and supported TSR team to achieve their greatest potential. Handled escalated calls to ensure customer satisfaction. Monitored calls to provide exemplary service. Engaged in computer trouble shooting and testing of hardware and software to determine if on-site technical support was needed. Interpreted warranty terms/conditions. Traveled to Texas to foster business relations.

Supervised and evaluated a team of advocates. Responsible for maintaining superior call quality, monthly, quarterly, and yearly reviews. Organized and facilitated team meetings. Coached and supported advocates to achieve greatest potential. Handled escalated calls to ensure customer satisfaction. Monitored calls to provide exemplary service. Launched business division; Implemented various center initiatives. Conducted ESN swaps, activations, and instructed customers in how to set up voicemail, text messaging, and other features. Serviced retail stores regularly to set up phone service and equipment.