Buyers agent, Sellers agent, Sales, Marketing, Advertising.

Business to Business sales of product and services, for specialty canvas covering's for Yacht's, Boats, and awning's

Manage all inside and outside Sales efforts.Created Policies and Procedures for inside sales representatives.Managed all scheduling for outside sales representatives.Creates sales territories for all outside sales representatives for a nationwide campaign.Managed day to day production for all inside and outside sales representatives.

Working with 15 Territory Sales Inspectors to increase overall sales withy an increase of 125% in the Southern California territory.Oversee the service side to ensure productivity and completion times are met.Take ownership of all customer complaints to ensure they are dealt with in a professional and timely manner.Interview hire and train the right people for the positions as needed.Manage the P&L statement to increase total overall revenue for the Company.Created Script’s and trained all Sales persons the art of cold calling to generate more opportunity’s based on their individual efforts.Consulted with the Call Center to increase overall production, by getting the information needed for a quality lead.

Trained all agents on sales techniques, how to properly overcome objections, product knowledge to increase sales and productivity. Created and analyzed reports to drive accurate information to Board of Directors.Directed Excel based performance tracking for key metrics. Tracking allowed for “daily” individual performance measurements. Supervisors better understood contributions to the overall performance of the team. Successfully interviewed hired and trained proper candidates to increase productivity for the overall company.Led advanced training initiative for Agents and Supervisors to increase ability to be more efficient at their individual level.Held Management team accountable for the production of their specific department.Created and executed policies and procedures for new Marketing campaigns as well as enforced existing company policies.Resided in the Philippine Islands 6 Month contract for Sister Company for labor arbitration of the call centers.

Reported Directly to the CEO, COO, CFO, And Senior Vice President. And VP of Human Resources. Executed policies and procedures on a multi-state level holding each Supervisor accountable for their individual market growth. Included out of town travel to Minnesota, Colorado, Wisconsin, and Arizona to enforce policies and increase sales for failing market’s by changing marketing efforts and occasionally changing management.Maintained proper reporting and changes of all aspects of the departments for profit and loss statement to run as lean and as efficient as possible. Hired and Trained National Training Manager to properly instruct all individuals on Company policies and procedures, as well as training on each position for which the employee was hired.Maintained constant communication with individual Branch Manager’s across the states for QA and any possible changes made in individual markets.Ensured compliance with all Federal, State, and FCC. Laws

Managed 3 branch operations for profitability and ensured all company policies and procedures were followed. Coordinated special events such as NASCAR to ensure all driving teams had the specified vehicles at all time’s Cold called business’s to generate new revenue for business-to-business accounts.Worked with all insurance companies to ensure all customers were taken care of with the boundaries of the corporate relationship.Maintained 100% accuracy with all accounts receivable and ensured payments were received according to contract guidelines.Managed and trained employees on all divisions of the company within the branch and held them accountable for individual sales goals.Maintained 98% customer satisfaction with the goal always being 100%Pursued all courses of legal action in case of loss deriving from negligence.

Managed several branch locations to increase sales and productivity for the individual branch in question.Managed up to 15 persons per branch to effectively control daily operations of a retail branch.Hired and trained staff to be efficient for the job specified as well as cross train all personell to run the operation at a more effective level.Managed Profit and loss statement to increase overall revinue for the company.Conducted inventory control to prevent loss and maintain the proper amount of inventory to effectively run a high volume branch.Managed commercial accounts as well as accounts receivable and accounts payable for each specific customer.Supervised all shipping and receiving documents to ensure accurate inventory control and prevent un necessary loss due to human error.