William De Haan Email & Phone Number

Alexandria, Virginia, United States

• Received IDEMIA NSS Impact Award for 2022 performance.
• Oversight of a multi-faceted supply chain and logistics network to support the production and distribution of US passport cards, meeting strict government regulations and timelines.
• Manage delivery of over $2.5 million worth of products and services to the US Department of State each month across multiple contracts.
• Served as a SAFe Agile Scrum Master, facilitating effective communication and collaboration among cross-functional teams to deliver high-quality products on time and within budget.

Alexandria, VA

• Promoted to Deputy Program Manager.
• Oversaw the procurement, forecasting, and replenishment of critical maintenance parts for uninterrupted US passport book production.
• Managed field operations, a team of technicians, and coordinated the sourcing and shipment of critical maintenance parts across 27 US Department of State locations, minimizing downtime and maximizing efficiency.
• Streamlined procurement and supply chain management processes, optimizing logistics and ensuring timely delivery of materials and resources.

Richmond, Virginia

• Managed the end-to-end purchase order lifecycle with over a dozen vendors, ensuring accuracy and timely communication of inventory updates, potential risks and fostering a collaborative and efficient supply chain.
• Forecasted inventory needs to anticipate upcoming demand, optimize stock levels, and strategically plan product transfers to support sales and reduce costs.
• Proactively and strategically managed inventory levels across multiple districts, ensuring timely fulfillment of product needs and minimizing shortages.
• Coordinated inter-district product transfers to meet delivery deadlines, reduce expenses, and maximize inventory utilization.

Richmond, Virginia

• Transformed underperforming distribution and warehouse operations, resolving long-standing issues and restoring operational compliance.
• Developed and executed sales strategies and spearheaded initiatives to drive customer engagement and boost retail business and revenue.
• Established and implemented strategic plans, budgets, and operational policies, ensuring compliance with organizational standards.
• Partnered with sales and operations to align strategies, optimize activities, and achieve sales goals.

Glen Allen, Virginia, United States

• Oversaw sales and operations of six AT&T Authorized Retailer locations in the Richmond and Fredericksburg, Virginia area, achieving consistent growth in revenue and customer satisfaction.
• Consistently delivered top-tier results, achieving the #1 district ranking company-wide for monthly sales growth for six consecutive months.
• Led sales team training and development initiatives, resulting in improved sales performance and increased associate engagement.
• Successfully turned around two underperforming stores and achieved 100% audit compliance across a six-store district, ensuring the highest operational standards.
• Developed and implemented strategic goal setting processes, motivating teams to exceed sales targets and operational benchmarks.

Williamsburg, Virginia Area

• Recognized for outstanding leadership and entrusted with oversight of multiple store locations across Virginia, North Carolina, and South Carolina.
• Consistently led the store to achieve top-tier performance across all key metrics within the division.
• Consistently recognized for creating visually appealing and strategically merchandised stores that enhanced customer engagement and boosted sales.
• Drove significant sales growth and team development by leading recruiting, training, and development initiatives at multiple store locations.

Richmond, Virginia Area

Managed assigned retail stores, ensuring that the store’s performance goals were met. Oversaw site assets and inventory and ensured compliance with policies and procedures. Gatekeeper for customer retention and loyalty by monitoring service levels and surveying customers to determine improvements to the customer experience. Consistently led assigned stores.

Springfield, Massachusetts Area

Store sales and operations lead. Ensured that all performance goals were communicated, and that the store maintained compliance with all policies and procedures. Trained, coached and developed new and existing sales team members for the location.

Springfield, Massachusetts Area & San Antonio, Texas Area

Managed assigned retail stores, ensuring that the store’s performance goals were met. Hired and trained sales teams, communicated team goals, audited operations to determine compliance. Conducted weekly leadership calls to review performance status.

History

History