• Advised customers on bank products, services, and finances• Created and maintained large client base by meeting needs and delivering exceptional customer service• Grew Portfolio from GHS3M to GHS30M in 3 years through initiative-taking and knowledgeable approaches• Responded efficiently to customer queries and complaints to find solutions and diffuse tension• Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic people skills• Proposed solutions and leveraged cross-selling opportunities to existing and new clients

• Maintain and improve on physical layout and ambience of the total work environment (both front & back office)• Developed Service Level Agreements, Award letters and Major Expenditure Proposals• Diversified and strengthened plans for increasing market share, penetration, and customer engagement• Tracked KPIs, optimized strategies and reported on success of different campaigns, initiatives, and events• Increased brand awareness across 28 business locations• Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches

• Urb-Ride Ltd is a company, which provides smart transport services for commuters across the country through an app or the web• Managing and training drivers on customer service• Assisted in the development and monitoring of major updates for the app• Drafted social media posts and created videos with eye for viral content strategies• Collaborated with partner company Iview labs based in India on Search Engine Optimizations• Authored press releases and communication materials to share vital information and promote intended message• Successful execution of various campaigns which led to an increase in downloads of the rider's and driver's app on both Play Store and App Store

• Identifying locations and resource personnel for meetings• Soliciting for funds and sponsorships• Managing and keeping records of finances as well as, donations made to the company• Oversaw the organization's communication with the public, specifically the media• Assessed, monitored, and reported on work progression

• Oversees the finances of the biggest hall on campus (over one thousand members), draft budgets for the hall week celebrations and lobbying for sponsorship deals

Reporter, Presenter, Writer for the campus-based newspaper, The Communicator, Radio Gij 97.70 and online news portal

• Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects• Designed unique events to hold both on and off campus to involve students through opportunities to socialize, network and learn about organization goals and programs• Managed social media accounts by creating content, engaging with followers in comments, monitoring activities and researching trends