Supervise the operation of multiple Dunkin' Donut locations; analyze store paper work, reports and payroll for accuracy.Oversee the operation of kitchen that produces donuts for multiple Dunkin' Donuts; analyze food cost, payroll and ensure that daily productions are delivered to each location.Manage all matters related to customer relations, employee relations, loss prevention, training and development, facility and equipment maintenance.Recruit, hire and train management candidates and ensure their ongoing development is focused on their personal development plan.Coordinate the implementation of new programs to ensure execution at each store.Maintain corporate, state, and federal regulations.

•Supervised the day-to-day task assignments and performance of 20 to 40 Customer Service Associates and up to 7 Management Associates•Direct responsibility for meeting budget, with sales that exceeded $25 million dollars•Managed all matters relating to associates and store teams –recruiting, hiring, training, coaching and performance management•Ensured execution of established safety, security, quality, and store operations policies, procedures and practices•Analyzed results and trends to create action plans to address the store’s strengths and areas of opportunities•Executed strategies through planning to ensure profitability•Planned and created career development plans for the development of management associates•Opened 2 new locations, taking the business from 0 sales to excess of $10 million dollars, exceeding prior year sales by 9%•Overseen the operation and profitability of 4 stores; analyzed store paper work, reports and payroll for accuracy•Worked with management team to meet financial budgets for individual stores averaging $ 10 million per unit•Ensured company policies and standards were implemented and followed at each store•Coached, mentored and trained individual associates for the future growth of the company•Supported General manager with compliance to corporate goals, store budget goals and customer satisfaction•Provided feedback on the performance for the management staff of each locationProvided career development feedback and opportunities to benefit the individual and the organization•Coordinated the implementation of new programs to ensure execution at each store•Ensured compliance to corporate policy and procedures as well as local, State, and Federal government

Developed a line of giftware items that were marketed across the United States, worked with giftware reps to show case product line at major gift industry trade shows to bring product to market and developed a positive relationship with many giftware buyers.

Successfully reopened and renovated a 200 seat fine dining restaurant. Responsibilities included staff selection and retention, menu planning, guaranteeing flawless execution of catering events, safety and security, and managing all matters related to the profit and loss of the restaurant.

Under one franchise owner I held the position of a Lead Manager. In my positions I was directly responsible for delivering profitable P&Ls, growing sales and customer transactions, managing the assets of the business, selecting and retaining the staff, executing all corporate objectives and roll outs and the safety and security of each location reporting back to the franchise owner.