Project Manager For Chairs
CurrentResponsibilitiesAssist with coaching, training.Build solid relationships with Product Management, Quality, Manufacturing, and other areas of the organization.Create, deliver, and update installation training and training materials.Define expectations for site visits to clarify what the customer is really looking for.Maintain and continuously strengthen product knowledge Database. Determine if a site inspection is needed to accurately assess Field Service scope of work.Document issues, fixes, and historical accounts of events to develop trend analysis and to assist engineering, quality. Inform the organization of financial impact of escalations. Maintain issue/resolution history of all customer interactions. Participate on cross-functional project teams to continuously improve performance.Provide analysis of similar product issues, serviceability, , product testing, consultation on application. Provide feedback/coaching to second level support on issues they have elevated.Request returns for issues needed to be reviewed internally, large dollar, or quantity or environmental opportunity.Seek expertise, perspectives, and alternatives from a variety of sources both inside and outside the company.Serve as a customer advocate first, while on-site, then as a steward of HMI.Serve as the Herman Miller spokesperson while on site.Serve as the Product Services liaison for new product commercialization for multiple product lines.Support and actively participate in achieving team metrics and individual performance.Support the Product Resources Team for inquiries requiring additional information and elevated cases. Support the resolution of elevated cases for product-related specification, application, adjustment, installation, service/warranty, and general information inquiries.Update, add, and edit knowledge library as needed.Work with Legal, Safety and Quality to file appropriate report as soon as notified of an injury.
