William Deuschle Email & Phone Number

Dallas, Texas, United States

Provided a consultative, personalized client engagement strategy to lead clients through their entire customer lifecycle while supporting main initiatives, challenges and developing solutions for pain points. • Built and nurtured key client relationships, aligning solutions with client goals to drive satisfaction, retention, and growth.• Led onboarding, training, and support initiatives to strengthen client engagement and trust throughout the customer journey to reduce time to value. • Managed multiple client projects and initiaives simultaneously by collaborating with sales, product, and marketing teams for seamless delivery and high client satisfaction.• Identified client needs and developed tailored solutions, enhancing outcomes, renewals, and upsells, resulting in an 80% renewal rate.• Proactively tracked customer health metrics to anticipate needs and reduce client churn and lead the end-to-end renewal process to maintain a 72% engagement rate over 3 years.• Conducted monthly client reviews to address initiatives, challenges, and business needs while creating personalized engagement plans to drive customer outcomes. • Utilized continuous feedback loops to improve the client experience and refine project processes.• Oversaw a $2M+ book of business, achieving a 131% wallet retention rate and generating over $300,000 in new revenue.• Acted as a Service Level Expert to help lead, educate and inform other Customer Success Managers about specific client initiatives and solutions.

Dallas, Texas

• Consulted with senior-level digital marketers and C-level executives across Travel/Hospitality, Retail, CPG, Media/Entertainment, and Healthcare sectors.• Created omni-channel marketing and sales strategies that helped brands attract, engage, and retain customers through personalized communication.• Managed 400+ accounts, driving email campaigns and strategic partnerships.• Created 5-10 unique email content pieces to foster partnership opportunities with enterprise companies.• Developed monthly marketing plans, detailing account strategies, outreach, and results measurement.• Maintained consistent outreach to over 2,000+ contacts via an omni-channel approach to develop sales opportunities with key stakeholders and C-Suite professionals to average 2 qualified opportunities per month.

Dallas, Texas

-Lead product manager for digital marketing campaign, Thought Leadership Club. -Acted as a strategic partner to C-Level senior executives within 14 different industries—Mid-market to Fortune 500 brands. -Helped B2B brands create, distribute and analyze educational content to enhance brand awareness through the creation of podcasts, videos and infographics. -Developed an effective, content strategy that enhanced company and product brands for social media, website, and sales channels. Aligned goals with existing accounts for continued growth for their marketing strategy.

United States

-Contributor to Fansided. -Writing pieces include Articles about game recaps, tactics discussion, team discussion general topics for Manchester United. -Adept at short and long form of writing in addition to meeting deadlines. -SEO experience.

St. Louis, Missouri

-Chair of the Networking committee for the St. Louis University Business Alumni Board. -Responsible for planning, coordinating, and executing networking events for Alumni members. -Work with organizations in partnership to help sponsor events with amenities and location. -Regularly update board members with upcoming events and progress. -Actively search for local sponsors and partners and brainstorm new ideas for networking events.

Contributor to Sports Rants with writing pieces pertaining to European Soccer in England, France, Germany, Italy, Spain and other major parts of Europe. Articles include game recaps, tactics discussion, team discussion general topics in the sport of soccer.

Saint Louis, Missouri

Managed over 500 client accounts with new business generation exceeding $600,000 in revenue for the 2017-2018 season. Increased average revenue by 10% through the execution of strong financial oversight and upselling techniques of product pricing. Achieved an average customer satisfaction rating of 85% for 3 years running by employing excellent relationship building and affinity with customers. Combined with financial and market analysis and critical thinking skills delivered the following results: Met / exceeded 80% of the weekly sales goals since 2015. Generated business with 100 new clients by developing a new digital survey method to capture customer feedback and data. Increased pipeline of customers by 25% by developing enhanced KPI’s. Raised the retention rate of customers by 10% by utilizing forecasting methodologies and Return on Investment models for senior leadership. Developed 25 new ideas for potential products to be implemented for sale by performing marketing research and analysis on customer database. Successfully energized and increased brand awareness by 25% for client’s companies through sponsorship activation and brand awareness strategies.

Saint Louis, Missouri

Promoted the use of client hospitality, company entertainment and brand activation through sales of premium suites, tickets, groups and entertainment packages. Collaborated cross-functionally on customer engagement events by leveraging digital and social media tools to increase revenue for sales department by 5%. Communicated with over 100 contacts daily via cold calls, emails and social media posting. Generated over $150,000 of revenue in the first 6 months of employment.

St. Charles, Missouri

Head coach of U12 boys at Jogadores Soccer Club. Worked with youth development of soccer players in cultivating athletic, soccer and human communication skills. Coordinated practices and executed tactical drills to help develop fundamental skills in soccer and team building.

Coordinated unique sales and marketing strategies to increase overall store sales. Executed a variety of promotional and advertising techniques to educate the customer on new products. Collaborated with sales team to meet and exceed sales goals on a weekly basis. Established and adjusted selling prices by monitoring costs, competition, and changing fashion trends.

St. Charles, Missouri

Planned and executed multiple charity fundraisers and social club events. Coordinated and built strategic marketing plans and strategies to increase club and brand awareness. Acquired new club sponsorships and worked in conjunction with marketing team to raise club funds. Utilized social media and other forms of electronic marketing to increase brand awareness by 2%.

West County, Saint Louis, Missouri

Utilized a variety of sales and marketing techniques to raise product awareness and increase sales revenue. Raised sales revenue in specific department by 2%. Met and exceeded sales goals on a daily, weekly and monthly basis for 5 weeks running. Provided excellent customer service and worked with sales teams to ensure top quality productivity.

Saint Louis, Missouri

Coordinated activities of organization and delegated tasks to other members. Raised awareness and generated funds by developing creative marketing strategies and plans. Created and carried out trivia night fundraiser with Saint Louis University.

St. Louis, Missouri

Marketed and raised visibility of company through social networking sites. Created SLU sports team database for app. Achieved weekly goals set by supervisors and marketing team.Developed unique promotional strategies and collaborated with SLU Athletics Department and other local universities to create customized apps.

Wentzville, Missouri

Marketed and sold products to customers at wholesale retailer. Performed various product demos and advertising including electronic and grocery items. Met and exceeded sales goals set by supervisors for 8 weeks running.

Raised brand visibility by networking with individuals and using social media sites. Created materials that provided a study tool for college students. Achieved weekly goals set by supervisor.

Bachelor Of Business Administration (B.B.A.), Marketing, Sports Business

Activities and Societies: Sports Business Association, SLU TV, KSLU Sports Radio.Radio, TV, Marketing, Filmed a documentary of the hockey.

Bachelor Of Business Administration (B.B.A.), Marketing, A

Study Abroad college in London, England.

General Studies, General Studies

Activities and Societies: Campus Ambassador, Basketball Team, Volunteer Work.