William Diehl Email and Phone Number
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Executive ProfileWilliam Diehl offers more than two decades worth of experience and accomplishments in technology, operations, telecommunications, consulting, and product/program management. He has driven organizational, technological, and process improvement efforts for a variety of industries and managed from inception through general availability product portfolios that were the corporation’s flagships and trademarks resulting in a dynamic product set and increased market share. As both an extremely strategic and tactical thinker, William has the unique ability to bring together diverse organizational entities through his superior operational skills and to effectively manage cross-functional multinational entities. William is a dedicated eTOM trained expert with emphasis on development of project scope, continuous design and process improvement, conducting status meetings, and customer review sessions.
Onis Solutions
View- Website:
- onissolutions.com
- Employees:
- 142
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Principal Business Architect And Senior Executive ConsultantOnis Solutions Apr 2018 - PresentRochester, New York AreaResponsible for business architecture, operational & business process modeling, technological assessments, gap analysis, organizational/system assessments, business services, field analysis, and carrier/voice product impacts to BOSS/EOSS for large multi-channel organizations both nationally and internationally. -
Head Of Process Design And Principal Business ArchitectQvantel Usa Jan 2016 - Dec 2017Rochester, New York Area & Coral Gables, FloridaResponsible for operational modeling, business architecture, technological, process, and gap analyses, sequence diagrams, KPIs, and the design of client environments, ecosystems, NOCs, SOCs, IT, and IoT requirements. Client companies include: Frontier, Tracfone, Hughes, Slovenia Telecom, XO, Tigo Bolivia, Tigo Une, and Telus. Single handedly recovered a major IT installation in Santa Cruz, Bolivia using advanced modeling techniques, processes, and guidelines. • Managed International Business/Process Analyst Team (onshore and offshore) under a defined reference architecture to analyze client’s current processes and design/document areas of improvement.• Business Architect Lead for creating a fully designed process ecosystem that supports a multi-channel environment for both prepaid and postpaid wireless that was instrumental in creating the proper contexts for the business requirements, use cases, and functional requirements.• Created the processes to enable the tracking of complex transport technology orders and determine where in the installation cycle each order resides and its relative performance against standards.• Created the processes to enable the tracking of fiber buildouts to plan.• Baselined and established the consulting order of operations to maximize project effectiveness.• Authored high-quality documentation for process design and reviewed business, use case, and functional requirements for accuracy and thoroughness while resolving conflicts between business units for both the client perspective and internally.• Reduced order completion time from a period of days to a period of minutes.
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Operations/Business Process ArchitectCognizant Technology Solutions Feb 2014 - Jan 2016Rochester, Ny; Miami, Fl• Responsible for Product and Use Case Modeling in the Wireless and Wireline (Transport) domain.• Provides a deep understanding of client operations in the development of Sequence Diagrams, Process Models, Business Requirements Documentation, KPIs, Reporting, and System-to-Function mapping• Capitalized on deep fundamental knowledge of telecommunications in both the SMB/E Market while leading the client organizations to the best Value Proposition for their specific environment.• Work closely with Development Teams to achieve the end-state Eco-system for the client. -
Senior Product Process ManagerEarthlink Jan 2013 - Feb 2014Rochester, New York Area•Responsible for defining business issues, coordinating project activities based on business priorities, ensuring that all projects are successfully completed prior to transition from test to production environment, mapping complex processes while determining end-state environments, and creating/maintaining test case scenarios while verifying transaction integrity.•Created the Product/Project Lifecycle Management program that was developed to ensure best-in-class processes for Product Management from ideation to General Availability Deployment.•Developed the first corporate templates for Statement of Work, Product Requirements Document, Technical Specification Document, and Operational Implementation Document to facilitate quality artifacts for inclusion in the Product Lifecycle Process engine.•Process-mapped all dynamics for EarthLink’s national MPLS network.•Developed presentations, financials, ROIs, cost studies, vendor evaluation, and selection for major corporate endeavors.•Participated on the Corporate Process Board to confirm that process teams were maintaining compliance to standards. -
Director Of Business AnalysisKeys Energy 2011 - 2012•Developed, updated, and implemented operations/business KPIs (Key Performance Indicators) to determine business presence/performance in the marketplace.•Began development of a modernization effort to move analysis from error-prone and task complex environment to a dynamic database synching actual KPIs that represent the movement/demands of the marketplace.•Implemented a current technological architecture that emphasized data security, redundancy, and simplicity to reduce task complexity and ensure business analyses and operational needs are dynamically being met.•Created margin studies, volume reports, current/cumulative sales reports, inventory reports, forecast requirements, cost studies, transport analyses, differential pricing with profit requirements, market studies, and ad hoc reports as required.•Advised President and executives on various organizational objectives and their probabilities.
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Project Manager/Sr. EngineerFrontier Communications 2009 - 2010•Created, tracked, and implemented a sophisticated project plan and its corresponding dependencies for Frontier Communications to manage the Frontier-Verizon SS7 migration, AIN, AcceSS7, and Operator Services Projects. Captured missing intelligence and incorporated this information into the project plan to prevent project fallout and failure. This, in turn, was submitted and accepted by senior management as the working project plan resulting in an on-time and on-budget project completion effort.•Developed and implemented all project tools such as project reporting, variance and root-cause analysis, Contingency Plan, Project Definition, Stakeholder Analysis, Project Kickoff, Project Work Packages, Change Requests, Domain Analysis, and Project Closure Report.•Created an 800+ point Work Breakdown Structure and Network Diagram that was used as the main project tool.•Managed the entire process from end-to-end including the project team, vendor relations, Verizon project team, IBM Accelerator and reported the results weekly to the corporate program committee. •Performed sophisticated financial/cost analyses and reported the results/recommendations to senior management.•Created presentations to quickly identify key issues and their corresponding impacts to the project.•Provided training to various members of the project team and acted as their advocate when needed. •Closed project with a Lessons Learned meeting to enhance any future projects by reducing the level of uncertainty in the project and enhancing individual contributions among members of the project team. •Technical writing including RFQs, RFIs, Design Specifications, User Documentation, Project Reports, Cost Studies, and Financial Analyses. -
Senior Contract Project ConsultantVarious Industries 2004 - 2008Rochester, Ny•Analyzed, assessed, and implemented an inventory control system project based on OP/OQ for GRS substantially reducing lead times for the client company and the representative holding costs. Utilized advanced statistics and gaming theory to correctly ascertain system inventory turnover and created a fundamental shift from current practices that resulted in substantial savings and reduced lead time while eliminating excessive inventory and allowing GRS to be more responsive to their customers’ demand.•Analyzed accounting systems for process control and generally accepted accounting practices while suggesting alternatives to current IT practices reducing operating costs for Paychex. Eliminated redundancies and instituted a training policy using Oracle-based software.•Responsible for the entire electronic assembly of Pactiv’s new line manufacturing implementations in Springfield, Illinois. Project managed, troubleshot, and certified Allen Bradley multi-frequency motors, binary computers, servos, infrared sensing devices, and led the installation on time with a strong lean to safety, ease of use, durability, repeatability, cycle time, and utilization rates. •Complied with all state and federal regulations, tax liabilities, accounting, and distribution of financial instruments as outlined by law.
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Senior Director - Product ManagementTcsi 2001 - 2004•Responsible for the lifecycle management of the organization’s technical flagship products from inception, alpha, beta, general availability, evolution, to EOL.•Created and maintained Product Requirements Documents that represented the roadmap of the product and provided the nexus of focus for the multitude of disciplines required for a successful development and launch experience. •Spearheaded formal training, presentation, and documentation of products for all stakeholders internal and external to the organization.•Organized and implemented market research to evaluate strengths, weaknesses, opportunities, and threats to the company’s product line and took proactive corrective action to differentiate and maintain the distinctive competence of the company’s products. •Managed, trained, and directed a team of product managers. Supervised a multinational cross-functional team of engineers, salespeople, professional service, documentation, training, and regulatory personnel.
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Sr. Manager Of ProcessAndersen Consulting 1997 - 2001•Responsible for the evaluation, operational readiness, assessment, and gap analysis of process, organizational, and technological modeling, market readiness, optimization, and client project engagement management. •Employed sophisticated fundamentals such as game theory, linear programming, traveling salesman equation, advanced statistics, and Six Sigma to understand and troubleshoot the current environment. Developed experimental scenarios based on captured data, tested for validity, and implemented selected solutions in a timely and cost effective manner.•Implemented a restructuring program for US West driving optimal changes to their organizational, technological, and process environments.•Assessed current environments based on MRPII and other software based systems and recommended cost effective alternatives that supported reduced inventory and substantially decreased lead times. -
Manager Of Strategic DevelopmentFrontier Communications 1986 - 1997•Established and developed an enterprise resource management system to support network operations centers utilizing the Telecommunications Management Network as a framework.•Developed, and implemented a leading edge centralized testing platform capable of supporting multiple technologies such as optical, cable, twisted pair, pair-gain, Centrex, ISDN and others while incorporating advanced and automated statistical analysis, pattern recognition, and correlation-based indexing on-time and on budget. •Responsible for the management of complex transport technologies such as digital switching utilizing SS7, ATM, Frame, DTM, SONET/SDH, PBX, DWDM, IP packet switching, wireless/cellular, and sequential time-based applications such as real-time video. •Responsible to executive management for projects requiring network migration and mitigation to minimize network failure to zero in critical applications by prudent use of robust technologies and cost-effective redundancies.
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Pmel SpecialistUs Air Force Oct 1982 - Oct 1986Responsible for the alignment, calibration, and repair of Precision Measuring Instrumentation.
William Diehl Skills
William Diehl Education Details
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Business/Organizational Management -
Electronic Systems Technology -
Pittsford SutherlandMath/Science
Frequently Asked Questions about William Diehl
What company does William Diehl work for?
William Diehl works for Onis Solutions
What is William Diehl's role at the current company?
William Diehl's current role is Principal Business Architect and BPE skilled in High Tech and Telecom looking for senior position in telecom/consulting..
What is William Diehl's email address?
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What is William Diehl's direct phone number?
William Diehl's direct phone number is +158554*****
What schools did William Diehl attend?
William Diehl attended University Of Rochester - William E. Simon Graduate School Of Business Administration, Roberts Wesleyan College, Community College Of The Air Force, Pittsford Sutherland.
What skills is William Diehl known for?
William Diehl has skills like Quality Management, Wbs, International Business, Market, Channel, Ibm, Sales Finance, Iso, Cost, Evolution, Iot, Accelerator.
Who are William Diehl's colleagues?
William Diehl's colleagues are Jose Carlos Cano, Martin Ruiz, Jose Mario Valenzuela, Carlos García, Rocío Elizabeth Sánchez González, Jorge Gómez, Cesar Alberto Gutierrez Acosta.
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