Over the course of my career, I have dedicated myself to excellence in client servicing as well as customer service, and have cultivated and sharpened the skills that I believe could be an asset in any position. My career combines a strong blend of quality, technology and management where I have developed a knowledge of technical and support processes as well as procedures. In the ten years I have served in management roles, I have enjoyed working in multiple technical and support service roles, including those involving technical delivery services, technical support services, call center quality assurance and team and account management. In my role as Client Services Manager, I identified strategies to increase business growth; I executed ideas that achieved a competitive advantage; and I exercised the highest standards of corporate integrity and ethics. I directly oversaw the management of all day-to-day operations within our account support department, and I utilized analytical data to monitor resource allocation and shape corporate operating procedures. I was additionally charged with building an inclusive work environment that recruited, coached, and retained top talent, whom I then inspired, mentored, and motivated to become corporate leaders. This multi-faceted role required knowledge of widespread market trends, conscious regard for the individual needs of each employee, customer, and client and a genuine commitment to excellence in corporate and client service. I am comfortable managing local and remote client service and customer support teams.