• Delivered prompt assistance for client inquiries on a global platform with over 10,000 users• Analyzed and resolved technical issues related to data migration from the Bullhorn CRM• Coordinated the US team to provide exceptional support for the EST timezone and seized available leadership opportunities • Created and maintained internal support documentation to resolve common issues expediently• Analyzed program results to determine effectiveness• Provided email, phone, and live video support to clients across a range of industries including, but not limited to: Healthcare, Industrial Engineering, Information Technology, and Recruitment

• Manufactured and assembled scenic elements according to designer drawings• Engaged in creative problem-solving and found innovative solutions for last-minute production requests• Upheld the highest safety standards to ensure cast and crew safety• Fostered relationships among the crew and leadership to promote optimal communication and camaraderie

• Setup and run lighting and control equipment for concerts, conferences, and weddings• Adapted event technologies to a variety of venues ranging from the TD Garden Stadium to small chapels• Completed on-site repairs of lighting equipment as needed• Worked closely with clients to provide excellent customer support and service