William Dowle Email & Phone Number

Bristol, Gb

Bristol, England, United Kingdom

Bristol, England, United Kingdom

Bristol, United Kingdom

PeopleScoutUK is a RPO resourcing business that assists various public and private sector organisations in sourcing new talent and recruiting new staff. My role as a recruitment co-ordinator at TMP Worldwide (before its absorption by PeopleScout in 2018) over the last few years has seen me carry out work for a number of large organisations, including; Arup, Lloyds Bank, Openreach, and Virgin Media, allowing me to gain new experience in the world of recruitment. In short, my role has been focussed on the administration of candidate applications - both for volume and specialist roles. Duties include: CV screening, telephone interviews, handling candidate data on various ATS systems, dealing with candidate enquiries, scheduling assessments, consultations with hiring managers, preparing assessment packs, providing interview feedback, etc.I’ve also taken on a new role recently within the Virgin Media campaign on their ‘Offers and Onboarding’ department, which involves a step-by-step process of preparing our client’s newest recruits for entry into their workforce. Duties included: delivering news to candidates about their interview results, processing offer details, drawing up contracts, updating candidate records, and other forms of data processing, and other tasks requiring a keen eye for detail and an ability to work to deadlines.

Clevedon, United Kingdom

As part of a small team, this administrative role involved processing and managing orders from our customers. My main task was to place each individual order on behalf of the customer with the relevant manufacturer, for delivery into one of our depots and out to the customer from then on. The items in question were exclusive – sometimes customised home appliances not routinely stocked in our stores or inventories. I was to place these orders by means of either our e-mail systems, faxing, or with the use of a special trade website linked with the manufacturer’s ordering systems.On a daily basis my colleagues and I dealt with as many as several hundred customer orders a day, and with customers expecting their deliveries, I often had to work to tight deadlines and with certain accuracy. Other associated tasks included; arranging home deliveries with customers, giving related advice to customers and colleagues across the business (mostly regarding lead times), managing order paperwork, troubleshooting any stock or delivery issues, and informing customers in the event of a delivery that needed to be postponed, upon which I would make re-arrangements with them.

Clevedon, United Kingdom

This role primarily concerned issues regarding the repairs of customers’ appliances, either in-house or in a workshop. In this role I would act as a point of contact between the customers and their assigned engineers and their field managers. Whenever problems or delays arose during the course of a customer’s repair, my main objective would be to consult the relevant field engineers / managers as well as other colleagues across the business to try and create a solution to the mutual satisfaction of both the business and the customer. When taking on a given case, my main responsibility would be to ensure that the customer is kept updated of the progress and development of their specific matter. Other responsibilities included;- Informing customers if their repair needed to be postponed or delayed.- Typing and sending out letters to customers when the usual attempts at contact had failed.- Arranging workshop repairs with customers, and answering any related concerns or queries.- Scheduling engineer visits to customer’s homes.- Scheduling the re-delivery of customer appliances following completed workshop repairs.- Keeping customer details correct and maintaining and updating them regularly.- Writing out e-mails to other departments of the company.This customer-focused role came with both pressure and the need for initiative as well as problem solving, and in any event I would ensure that for the sake of an efficient and speedy conclusion, communication remained consistent among all concerned parties, with an ultimate final goal towards customer satisfaction.

Btec National Diploma

Secondary School, Gcse Level