Manage overall systems strategy and operations, delivering leading Mobile business and BI solutions. Driving a transformation to. Data-led business. Building a first class analytically and innovations focused team.

Helping business reach its operational potential through the application of technology.

Enabling Measurement. Currently, as Business Value Solutions Manager I am responsible for turn the Smollan Groups’ strategy into action in the areas of Business Intelligence. I am expected to give input into the IT roadmap and overall group strategy. My teams’ motivation, skills development and personal growth is my other key focus area. I also interact with the business in general and liaise with fellow business heads to communicate our objectives and strategy as well as gather business needs and understanding. Project management is used to facilitate work carried out within the department.

As IT Administrator in the Call Centre of the Smollan Group, I was responsible for looking after all computers, software, printers and the local area network in the Q/BIC call center. I am also responsible for management of the CIC servers and telephony operations (Call centers -I3 CIC and Alcatel 4400), programming of new call flows as well as IVR technologies. SQL Database administration, business intelligence and some systems integration.

I was responsible for looking after all computers, software, printers and the local area network at RAS Administration Services. I am also responsible for maintaining, troubleshooting and making improvements to the current “in-house” software. I also look after insurance broker queries about claims.

As a support technician I was responsible for the installation, support of point of sale software, as well as training of customers on the software.

Starting as a parts exchange controller, I was in control of the Barlows group parts exchange stock, performing a range of inventory control tasks. Later this scope grew to include to servicing of outside customers.Later as I moved to customer services and was responsible for looking after “loaner” bucket and tracks.