William Dudley Email and Phone Number

Responsible for the development and execution of market and customer specific sales and service strategies to support and deliver National Account growth. Direct leadership of National Account sales team members along with indirect leadership and collaboration with functional area business partners, all focused on delivering an exceptional customer experience.

Veteran Owned Small Business focused on providing high quality, high value facility product and service solutions to Federal, State and Local Government, K-12 Education, University, and Healthcare clients.

Sales leadership of a high performing national sales team supporting diverse customer needs across a broad spectrum of products and services.Since 1936 LC Industries has provided meaningful employment opportunities for people who are blind. As the nation’s largest employer of people who are blind, LC Industries operates in 14 states, including 8 manufacturing facilities that produce well over 2000 items. With 2 distribution centers and 31 retail stores operating on military bases, LC Industries serves all branches of the armed forces. Tactical Assault Gear (T.A.G.) is a division of LC Industries, proudly supporting the needs of military, security, and law enforcement customers both nationally and internationally. LC Industries also supports commercial retail and wholesale customers with a broad range of award winning manufactured products.

Strategic and Tactical leader of a diverse team of industry experts and member of Corporate Senior Leadership Team.Responsible for the business development, management, and strategic direction of multiple Divisions; leading the development, communication and implementation of key programs and initiatives for Owner-Members, Manufacturers, Supplier Partners and Field Sales Teams(FST). Manage multiple product categories (Industrial, Safety, PVF, Plumbing, and HVAC) with an emphasis on Facilities Maintenance and Building Construction Supplies.

Responsible for Sales and Operational Leadership of multiple business locations across a multi-state area.Developed and implemented a disciplined sales process for account and market penetration. Fundamental focus on time and territory management, pipeline development, coverage model development, goal setting, measurement and achievement. Streamlined procurement process and established strategic competitive advantages utilizing line rationalization and product standardization. Proactively established capability within complementary product segments to further fulfill customer needs. Re-merchandised counter sales areas to effectively reflect depth and breadth of product while gaining productivity efficiencies. Three branch locations voted “best places to work” in South Carolina.

Turn-around agent: rapidly returned region to profitability and realized record budget growth. Produced more profits within 18 months than in previous 10 years combined. Nationally recognized as US 2006 Regional Manager of the Year.Established standard and repeatable quality processes for sales and operational excellence across all business units. Seamlessly applied new Oracle-based ERP system across region, serving as pilot for aligned division. Implemented new Warehouse Management System (WMS) as the beta site for the nation.

Managed sales and operations of seven branch facilities. Achieved exceptional sales performance. Consistently the top performing team in the Midwest sales region. Led complex account activities across diverse customer segmentation, including healthcare, heavy and light industrial, government, commercial, contractor, retail, etc. Promptly increased overall profitability levels across multiple business locations through training and focusing on profit levers: driving quantum gross margin, cost containment, and revenue stream improvements. Created multiple sales and management tools adopted for companywide use. Extensive success initiating, negotiating, and closing profitable business opportunities. Developed and executed multiple custom solutions unique to individual customer requirements: vendor managed inventory, electronic commerce, product and line rationalization, etc.

Wide-ranging experience in tactical and strategic operational planning and decision making processes. Diverse assignments, within both command and staff positions, involving operations, intelligence and logistics. Multiple awards and commendations for exceptional performance and service.