William "Duffey" Cochrane Email and Phone Number

Employed by CPP, Inc. over 18 years 1993 - 1999 / 2003 to 2014. CPP maximizes the performance of individuals, leaders, teams and organizations. I've enjoyed the work at CPP for me it's been a very fulfilling job experience. Support all customer facing websites.Completed CPI260 Certification Program August 2013Completed MBTI certification training August 2011Completed Strong Interest Inventory certification July 1997Specialties: Problem solving and making our customers feel like a person not a number + wide knowledge of product (current + Out of Print)..Being a people person and understanding how to speak their language to answer their concerns. Quickly resolved client concern over customer facing websites and/or products daily mostly first call resolution. Organized monthly reports for management to track product success.Consistently in the top 10% of quarterly customer satisfaction surveys.Cross-trained and provided back-up for other customer service representatives when out.Won 80% of new product marketing campaigns for total sales.Resolved product issues and shared benefits of new technology.Managed quality communication and support for CPP authors.Promptly responded to general inquiries from co-workers and clients via IM, e-mail and phone.Organized lunches and set meeting agenda for product trainings. Microsoft Outlook, Microsoft Word, Salesforce CRM