William Dugger Email & Phone Number

United States

Richmond, Virginia, United States

Open Concept LLC provides innovative project management, construction and design development services for clients in the greater Richmond , Tidewater, and Southwestern markets. Our company is known for our ability to deliver high-quality projects on time and on budget.

1901 Huguenot Rd North Chesterfield, Va 23235-4311

Class A General Contractor. Specializing in remodeling, gutters, roofing, and siding.

Richmond, Virginia Area

Responsible for maintaining and developing relationships with existing customers in person and via telephone calls and emails. Cold calling to arrange meetings with potential customers to prospect for new business. Acting as a contact between MO.S.T. and its existing and potential markets;Negotiating the terms of an agreement and closing sales;Gathering market and customer information;Representing MO.S.T. at trade exhibitions, events and demonstrations;Negotiating on price, costs, delivery and specifications with buyers and managers;Challenging any objections with a view to getting the customer to buy;Advising on forthcoming product developments and discussing special promotions;Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective client;

Norfolk, Virginia, United States

Class A General Contractor Real estate Development remodeling. All exterior siding and roofing // Kitchen & Bath // Complete Renovations // Property maintenance // Flooring

Richmond, Virginia Area

Responsible for the installation of HVAC units,including metal construction: installation or repair of fuel and water lines: conservation, installation and recycling of CFC or HCFC refrigerants: installation or repair of electrical connections to HVAC components: and installation or repair of HVAC systems automation components for businesses and single Family homes. To exceed each and every customers expectation and provide them with a memorable experience.

Richmond, Virginia Area

September 2013-November 2013​ Michael & Son Services Inc​ Richmond, VACustomer Service Team LeadHired to become a Customer Service Representative, due to superior performance in training was promoted to a Team Lead position, this included direct contact with management to resolve any issue, coaching current represenatives on how to improve day-to-day performance, as well as responsible for closing and reporting daily statistics for the call center.Customer Service QA ManagerOnce perfecting the Team Lead Position, was promoted to QA Manager, was responsible for managing 3 employees who listened to and reviewed all calls for the call center(around 50 employees), established a quality standard for all employees and coached any employee to ensure continuous excellent customer service was given.

Richmond, Virginia Area

Initiated outbound calls to clients to encourage participation in WellPoint’s Wellness Programs Used persuasive sales skills when presenting program, driving members to utilize their existing benefits Became the lead "go-to" person for new reps and with particularly challenging calls Accurately collected demographics, updated provider information and documented client information One of the company’s primary mentors/trainers of both new and established employees Strengthened service development program by integrating strong mentoring/coaching elements into new employee trainings Conducted non-clinical disease management assessments Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Richmond, Virginia Area

Contacted prospective customers explaining services & products; Demonstrated alarm systems Examined and analyzed customers home / business to design efficient systems to meet needs Trained and Managed 30 sales representatives; Achieved significant improvements in their productivity and exceeded regions sales in 2007. Placed orders, cancelled accounts, and obtained details of complaints. Arranged company-customer liaisons for updates on services, latest product release, and pricing Effectively used a variety of sales materials when meeting existing and potential clients

Silver Spring, Maryland, United States

Interviewed, hired, trained and supervised employees Planned and prepared work schedules, assigning employees to specific tasks Evaluated safety, shrink and statistical data Coordinated sales promotion activities Assisted with tasks including: ordering, merchandising, banking, resolving conflicts, theft prevention Efficiently managed operational functions including: receiving, inventory, financial reporting, bookkeeping and third party billing Ensured cleanliness, properly and safely stored products and equipment maintained and operational Provided customers with a high level of support and service with their questions and/or concerns

Washington D.C. Metro Area

Business Administration And Management, General

High School Diploma