Operating oversight of rail transportation programs, projects, planning, and safety, including partners under contract to the State of Connecticut and designated operators of rail passenger and freight services. Review field operations, prepare schedule and plan changes, and respond to operational situations.Operations Planning, Service Design, Operating Practices, Long Term Planning, FRA Compliance.

Plan, develop, draft, revise, track, and interpret agreements and other instruments and develop, draft, plan, and manage special projects, procedures, policies, memos and reports for the Office of Rail, Property and Agreements Unit. Research, analyze, and interpret state and federal statutes, regulations, guidelines and policies. Communicate and coordinate with staff in Rail Operations, Rail Construction/Design, various units within the Department of Transportation (e.g., legal office, agreements office), other State agencies and offices, contracted railroad operators, licensees, lessees, vendors, and Federal agencies.Support operations in the field as necessary to maximize safety and customer excellence.

Build safety culture and improve operational processes following G&W acquisition. Implement new strategic and operating plans to align customer service with improved asset utilization and reduce costs. Deliver measurable improvements in safety and incident prevention, achieving injury-free and incident-free milestones within one year. Strengthen relationships with Northeast Corridor stakeholders to optimize P&W freight operations on Northeast Corridor high-speed passenger lines.

Independent consulting support to various companies and individuals

I directed and improved existing operational processes, reporting to Division Superintendent of Train Operations. I led 40 Train Dispatchers, 4 Assistant Chief Train Dispatchers, and the Network Resource Manager in the Operations Center through example and sharing of accumulated knowledge and skills. I ensured cost effective utilization of train movement personnel and monitored employee performance to track compliance with operating procedures. I supervised and coordinated movement of trains and equipment within the constraints of operational guidelines, safety, rules, and service plan. I led development of tactical plans, communicated efforts to field personnel and foreign railroads, and maintained on-time delivery within budget.A few of my key achievements include:• I played integral role in team that implemented a capital expansion project that enabled the sale and transfer of CSX’s Orlando line to the State of Florida for startup of SunRail commuter train service in metropolitan Orlando.• I partnered with internal customers to ensure zero-failure service to CSX’s largest customer during Christmas holiday peak season.• I collaborated with team to achieve $250K annual savings in train crew balancing expenses on Jacksonville Division.• I safely shut down, secured, then restored service during major Hurricanes Matthew and Ivan with no injury or significant property damage.• I quickly de-escalated arising conflicts in coordination with internal and external customers.• Commended for efforts directing and maintaining safe operations during 318,000-acre Honey Prairie Wildfire that caused service disruptions on two key rail corridors for eight weeks.• Received CSX Safety Pinnacle Award, Safest Transportation Operating Unit Award, and Longest Yard Award on behalf of team

I oversaw terminal sales growth, new accounts, and profitability, in report to Division Manager, overseeing all CSX field operations with $1.7MM annual budget. I monitored the performance of 2 Trainmasters, 6 Yardmasters, and 90 T&E staff. I strategically managed freight transportation operations for 150 customers and held accountability for joint oversight of SFRTA commuter rail and Amtrak operations.A few of my key achievements include:• I diligently managed safety and train accident prevention efforts; decreased employee injuries by 60%, reduced human-factor accidents by 50%, and implemented new operating practices to decrease switching incidents at yards and customer facilities.• I grew business by over 1K annual carloads and brought on board 3 customers new to rail transportation.• I ranked #1 company-wide for single-customer stone and aggregate loadings; converted 300+ annual carloads of newsprint business from truck to rail realizing $1.0MM in annualized revenue growth.• I successfully executed contingency plan for Category 3 Hurricane Wilma.• I secured new business in collaboration with CSX Commercial and Bulk groups.

I coordinated and scheduled efficient train traffic at major hump terminal, rapidly creating work-arounds to respond to service interruption impacting high-priority and time-sensitive freight. I partnered successfully with other departments to drive innovations and improvements in safety and regulatory compliance. I held concurrent responsibility for customer service, problem resolution, and negotiations. I supervised highly trained staff and coached on safety and train incident prevention. I spearheaded both short- and long-term strategic plans in collaboration with Network Operations, Customer Service, Crew Management, and Locomotive Management departments.A few of my key achievements include: ● I led implementation of Remote Control Locomotive Operations, safely converting over 200 monthly yard assignments from three to two-person crews, resulting in saving up to 2800 annual locomotive engineer starts. ● I project managed new-format Atlanta Division Timetable. ● I served as Designated Supervisor of Remote Control Locomotive Operations and Conductor Mentor.

Lead Operating Plan Team responsible for rail service scheduling, planning and service delivery in Southeastern U.S. Prepare plan changes for rail construction and maintenance work, seasonal peaks, holidays, and weather-related outages.

Southern Region Headquarters, Atlanta, GeorgiaOversee service planning and terminal operations across nine-state territoryConduct operational and safety audits at Region terminals, including five major classification yardsInvestigate and resolve customer concerns for General ManagerRespond to and handle operational emergencies as necessary

Develop and implement a visionary, effective safety action plan. Directly supervise Train and Engine employees, Clerks, and Yardmasters. Conduct annual rules training and operational testing. Coordinate with Engineering, Mechanical, other field and terminal management personnel, as well as the Crew Management and Operations Control Centers in the utilization of crews and train dispatching to make decisions towards safety, service reliability, and cost management goals. Primary Activities and Responsibilities:Lead, teach, and coach for steady improvement in safety of all Train and Engine employees. Perform safety observations, collect safety performance data, and conduct safety and operating rules classes. Perform regular operational tests, document performance, and submit data promptly and accurately in compliance with Federal regulations.Manage production and operations in accordance with labor agreements. Collaborate, lead, and communicate to attain desired outcomes. Review performance of Train and Engine employee team and identify areas for improvement. Recruit and develop future leaders through counseling, training, skill enhancement, and supportive feedback.Manage and coordinate execution and implementation of the operating plan. Develop and communicate the plan for managing local resources. Address customer needs, proactively communicate any service failures and respond to service inquiries. Ensure attainment of all service and budget goals.Attend regular customer meetings, cultivate relationships, and address any service-related issues.Coordinate activities related to derailments, injuries, and other service disruptions. Investigate and determine incident causes and ensure corrective measures are taken.Ad-hoc projects and responsibilities as assigned by Superintendent.

Provide input for steady improvement in safety of all Train and Engine (T&E) employees.Perform safety observations, and increase knowledge of all CSX safety and operating rules.Perform regular operational tests, document performance, and submit data promptly and accurately.Observe performance of T&E employees and identify areas for improvement. Daily monitoring of train crew performance.Understand the execution and implementation of the operating plan.Learn operations of the railroad, union agreements, and customer requirements.Participate in activities related to derailments and other service disruptions. Participate in investigations and determine cause to ensure future train accident prevention.Attend customer meetings as required, develop relationships, and understand any service-related issues.

Direct the ground movement of aircraft in terminal ramp areas.Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.Operate and fuel motorized heavy equipment including container loaders, belt loaders, lift trucks, ramp tractors and aircraft loading systems.Safely transport all baggage, mail and cargo from loading equipment. Physically lift and load cargo, mail, and baggage on carts and in aircraft.Receive and dispatch aircraft.