Spearhead daily catering operations for +1400 students in addition to planning, coordinating, and supervising both internal and external events. Lead staff of 100+ personnel inclusive of cleaning department while offering motivation to achieve common objectives and key performance indicators (KPI’s). Develop, track, and maintain annual budgets while retaining full accountability for P&L management and monthly billing. Prioritise both client and stakeholder satisfaction by consistently delivering excellent service and regulating expectations. Generate and submit several financial reports across revenue, gross profit, and purchase income.• Engendered stakeholder retention and engagement by creating and introducing internal innovation plan. • Won five-year contract extension by expertly traversing client/stakeholder relations. • Salvaged costs by decreasing annual wage spend by 11% by restructuring staff and eliminating waste. • Launched and integrated new Kronos time management system.

General Manager - Honourable Artillery CompanyCH&CODirected operations for several sites across London while administrating four external contracts, events, 60-seater restaurant, and private members’ bar. Administrated high volume of bookings reaching 1000+ events per annum, which ranged between 200 and 1500 guests. Controlled finances, accounts, sales, marketing, facilities, maintenance, and front/back of house operations while guiding a cross-functional team of up to 60 employees. Oversaw P&L and managed debtors, billings, and deposits. • Devised and implemented strategies aimed at improving guest experiences and streamlining event operations. • Yielded YoY growth of 5% p/a while achieving P&L worth upwards of £3.5M.

Steered compliment of 34 staff across reception, catering, and cleaning departments focused on providing exceptional customer service. Managed contractual relationships with clients while ensuring compliance with policies and SLA’s. Orchestrated 200 buffet and 150 banquet meals per day. Oversaw business administration, cost optimization, stakeholder relations, and profit growth. • Successfully managed the integration of front of house, catering, cleaning, and reception departments while overseeing change management and employee satisfaction.