William Earls Email & Phone Number

New York, NY, US

New York, NY, US

• Provided day-to-day support for Coach’s corporate network, which serviced over 2000 users and had over 200 Cisco routers and switches worldwide.
• Configured and addressed issues with routers and switches in Coach’s datacenter, including working with Nexus 7010 & 5548 switches.
• Ran fiber and Ethernet cables for new servers, blade chassis, and virtualization hosts.
• Updated documentation for new installations and projects via Visio and Excel.
• Participated on the team responsible for the design and implementation of the corporate and guest WiFi networks. Including configuring the switch ports, Cisco wireless controllers and Palo Alto firewalls
• Coach wired network used 802.1x with Active Directory authentication for NAC. A Juniper NAC appliance was used for Mac workstations that were not integrated with Active Directory. I was responsible for updating the MAC.

Ann Arbor, Michigan, US

• Provide network and data security design and support for the University’s central business and finance functions (payroll, charitable gifts, student enrollment and class services, etc.).
• Responsible for maintaining network access with 99.999% availability to the data centers which host the University’s central business and finance systems.
• Design and support the OSPF routing instance between the datacenters and the campus backbone as well as the internal OSPF instances within the datacenters.
• Responsible for deployment and administration of access switches (Cisco 6509, 3750s) within the datacenter including 802.11 trunking and switch port VLAN assignments.
• In charge of troubleshooting and resolving network connectivity and throughput using packet capture and netflow data.
• Create and maintain network documentation and inventory with Microsoft Viso drawings.

Ann Arbor, Michigan, US

• Responsible for the day to day operation of the University of Michigan’s network infrastructure of over 2000 devices on various Cisco and Juniper platforms.
• Respond to and resolve network outages and performance problems.
• Create and maintain departmental networks/VLANs within the University’s overall IP space.
• Configure and install new network hardware to upgrade old equipment or for new University facilities and buildings.
• Responsible for the planning and implementation of software and firmware upgrades with minimal customer impact.
• Worked with departments and colleges within the University on special projects to design and install individualized network solutions.

Ann Arbor, Michigan, US

• Monitoring network connectivity and performance.
• Troubleshooting network hardware and connectivity problems.
• Monitoring customers’ network devices including Cisco routers and switches, email and web servers, and dialup authentication servers.
• Point of contact for customers reporting network outages and problems.
• Coordinating network problem resolution with network engineers and providing customers with updates on problems or upcoming maintenance.
• Monitoring and line testing of the University of Michigan’s phone network through the SL100 switch.

• Day-to-day maintenance of all the workstations and servers in a multi-platform environment.
• Planning, purchasing, and rollout of new hardware and software.
• Diagnosis and repair of network, software, and hardware problems.
• Provide application and operating system training and support for all employees.
• Provide technical support for telecommuters and the Los Angeles, Ca. office via the telephone.
• Perform nightly backups of servers.