Leading through requests for increasing hours of several contracts involving invoicing, staffing, and fleet management. Collaborating with Securitas leadership and clients on emerging issues supporting solid client relationships and contract execution. Promoting ongoing training, learning and development with all team members. Processing payroll weekly and implementing time sheet process improvements to increase the accuracy of paychecks.

Promoted from the Field Service Manager position to the Account Manager position after 10 months in the FSM role. Leading through increasing demands of the contract with invoicing, staffing, employee relations, and fleet management. Escalating high profile issues to Securitas USA leadership to maintain solid client relationships and contract execution. Supporting ongoing supervisor training quarterly and building strong employee relationships to decrease turnover. Successfully implemented a staffing "bullpen" to allow for quick responses to unscheduled absences and last-minute call offs. Previously performed weekly scheduling of 170-220 officers on a 24/7 shifts and have trained 2 individuals to support leadership. Processing payroll weekly and implementing time sheet process improvements to increase the accuracy of paychecks, as well as trained another team member to support the expanding contract.

Promoted 2 times in 5 months from a Road Officer, to Dispatcher, to Shift Leader. Regularly exercise good decision making to escalate operational and security issues to site leadership timely. Focused on delivering accurate and thorough shift briefings to 3-8 team members on operational and emergent issues while remaining focused on high levels of customer service and leadership.

Monitored world events and assessed risk and impact to over 400 global sites and facilities. Communicated with in-country leadership and security teams to promptly enact safety plans. Independently monitored 4 phone lines, 20 TV news and CCTV networks, and regularly researched world events online and prepared security advisory reports. Supported in the transition from Johnson Controls to Adient in reprinting over 100,000 badges. Trained 2 duty officers to ensure standard operating procedures were followed and officer proficiency.

The Patriot Missile system is one of the world's most advanced missile systems. Made sure missiles are ready to fire the moment an airborne threat is detected and prepare the system for firing. Perform crucial electronic diagnostic procedures and preventive maintenance on the launcher station and its control systems. Establish and maintain radio and wire communications and prepare tactical map overlays and analyze data. Complete Army Basic training and Advanced Individual Training courses.