William Eby Email & Phone Number

Westerville, OH, US

United States

Columbus, Ohio Metropolitan Area

Columbus, Ohio Metropolitan Area

• Implement Lean Operating Model across diverse and high-volume lines of business to drive process efficiency and cost savings.
• Lead a team of seven Process Improvement Consultants and 12 Contractors.
• Led teams of up to 30 process experts across 10 sites implementing Lean Transformations to 3000+ associates. Impact to Net Operating Income of $60M+ by improving output of front lines by 20+%.
• Coached executive leaders to develop long-term Hoshin strategy.o Aligned front line daily activity to the firm’s long-term goals. o Implemented these strategies to transform both the value stream and the underlying.

Columbus, Ohio Area

Implement Lean Operating Model across vast lines of business to drive process efficiency and cost savings.Led a team of 30 process experts across 10 sites to implement Lean to 3000+ associates. Total validated impact to Net Operating Income of $24M by improving output of front lines by 20+%.Coached executive leaders to develop long term Hoshin strategy.

Greater Atlanta Area

• Manage daily sales operations and strategy for 800 external and internal sales agents to maximize their ability to sell and give them the tools they need to be successful.
• Develop merchant engagement programs that prompt feedback on how to improve products and services through voice of the customer.
• Train sales agents and offer enablement tools to explain product features, and how/what to cross-sell.
• Act as liaison with third-party companies and determine which applications can maximize revenue.
• Assist finance team in designing commissions that encourage sales agents to sell hardware devices.
• Increase sales agent productivity by implementing a new boarding platform, business needs analysis, and pricing model. Measure effectiveness through timeliness of activation, sales/month, and financial margin.

Atlanta, GA

• Designed and implemented a new process flow in two credit card embossing facilities resulting in $4M in annual savings from improved inventory and card sorting procedures.
• Redesigned the operation of four Credit/Risk teams during a site move that resulted in $3.3M in savings. Consulted to CCO on opportunities and received buy in to implement.
• Launched a process for large merchant EMV certification in partnership with a major technology company that engaged 600 national merchants and raised revenue $5M per year.
• Reviewed all of the Product Development and Management organization (300 employees) for operational effectiveness and found $8M in cost savings opportunities. Solutions included: dynamic routing for debit network and.

Hapeville, GA

• Engineer responsible for lobby analysis during remodels in San Francisco and Narita, Japan.
• Optimized lobby layouts, check in procedures, and staffing models using advanced statistical distributions (i.e. Erlang) and ProModel simulation software.

Greater Atlanta Area

• Solely responsible for maximizing CMS Stars scores for Southeast Region (GA/NC/SC)
• Managed relationships with 30+ provider group leadership teams. Partnered with these groups to improve their quality scores through care coordination, sharing of both EMR and physical data, and physician office process.
• Regularly educated large groups of physicians on CMS Stars and bonus opportunities.
• Directed 350 Quality Nurse visits in three months to ensure that identified provider groups would be educated and engaged in the CMS Stars and Humana Stars Rewards programs.
• Raised star levels on each contract year over year yielding a $10M bonus increase.
• Presented regular town hall style updates to all Atlanta and Charlotte associates (~120) on quality strategy, metrics, improvement, and opportunity.

Louisville, Kentucky Area

• Consulted with Humana and Concentra C-Level leaders on four synergies identified during the Concentra acquisition regarding integration of Humana’s mail Rx division with Concentra’s Rx repackaging facility. Responsible.
• Partnered with Accenture consultants to refresh the corporate sales strategy regarding external broker commissions. Coordinated relationships and deliverables with the VP of Commercial Sales and leaders in Individual.
• Drove a high profile team to develop a new product offering in accordance with the Humana/Vitality joint venture. Presented new products to the COO and Vice Presidents. Coordinated relationships between Humana.

• ASQ Certified Six Sigma Black Belt #8462
• Directed teams of two to six people in process improvement projects. Areas include: Pharmacy, RightSourceRx, Medicare Enrollment, Accounts Installation, and Senior Products.
• Averaged 10 improvement initiatives implemented and ~$4 million in savings per year.
• Taught ~200 associates per year through Yellow Belt and Lunch ‘n Learns (Forecasting, Pivot Tables, and Statistics). Personally designed Forecasting module.
• Led a Humana Infusion team to develop the Insights Simulator while collaborating with Humana Vendor, BTS. The simulator, modeling Humana’s future strategy on subjects such as Health Reform, CMS Stars, and HEDIS scores.

Sandy Springs, SC

• Created a model to design a 40% increase in shippable roll capacity. Wrote and proposed the project contract to upper management as a cost savings opportunity. Implemented the project. Decreased scrap and.

Greater Atlanta Area

• Earned Six Sigma Green Belt Certification in LEAN/process improvement.
• Designed a Continuous Manual Updating System used to ensure compliance with FAA regulations for 11,000 manuals from 550 vendors worldwide.

Master Of Business Administration (Mba), Strategy, Management And Operations, And Human Organizational Performance

Lean Leader

One year program in partnership with Nationwide to educate executives on the Lean Operating Model.

Bachelor Of Science (B.S.), Industrial Engineering, 3.94

Activities and Societies: Industrial Engineering Senior of the Year 2006Summa Cum Laude with honors