William Eckler Email & Phone Number

Greater Pittsburgh Area

PROFESSIONAL EXPERIENCECIGNA | PITTSBURGH, PA | 2011 TO PRESENTCase Manager Specialist – Health Educator – Premium Solutions, Your Health First, One Guide | 2011 to Present Serve as subject matter expert for Cigna products, as well as, client-specific customizations, driving consumer health engagement aligned with business and customer needs. Provide 300+ clients monthly with knowledgeable, high-quality health coaching to support chronic condition management, preventive care, and lifestyle management. Collaborate with more than 100 matrix partners, including Pharmacists, Behaviorist, Doctors, Project Managers, and Case Managers, to deliver the highest quality of care based on each client’s specific health-related products, needs, and goals. Review, analyze, and update Standard Operating Procedures as needed to facilitate continuous process improvements within multiple key metrics, including efficiency, customer satisfaction, and cost control. Support supervisors in providing timely resolutions of customer escalations; identify barriers and solutions regarding incentives, benefits, and client options, significantly enhancing customer retention and loyalty. Function as new hire preceptor for 20-25 health coaches regarding system functionality, system integration, resources, products, and matrix products, ensuring both individual and group success. Contribute to client audits by gathering and providing detailed information regarding integration and care. Participate in the Automation Pilot in 2019 and One Guide NBA project in 2020 to proactively identify potential customer or operational issues and foster prompt corrective action.

Pittsburgh, Pennsylvania, United States

 Identified, developed, implemented, and evaluated onsite physical activity programming for 500+ employees while adhering to established budgets and timelines. Facilitated monthly meetings with 25+ committee members and stakeholders to coordinate and collaborate on activities that effectively promoted Cigna message and goals. Leveraged technical skills to develop a highly detailed spreadsheet that collected and evaluated fitness center data and usage, enabling enhanced business opportunities and recommendations. Implemented an incentive-based participation rewards program to drive attendance and outcomes, boosting participation by more than 50%.  Spearheaded a major expansion of the fitness center; developed project proposal and coordinated activities to ensure timely, cost-effective fulfillment of deliverables throughout all phases.  Innovated the inaugural Pittsburgh Cigna 5K in 2010, which successfully hosted more than 40 participants.

Pittsburgh, Pennsylvania, United States

 Managed and motivated thousands of individuals engaged in health coaching for health and wellness. Evaluated the appropriateness of coaching based on professional knowledge, internal criteria, and benefits structure, which ensured the selection of motivated and qualified candidates. Developed and implemented multi-phase action plans and goals to effectively address health improvement opportunities for more than 3500 customers annually. Gained and applied specialized training in motivational interviewing and behavioral coaching, empowering clients to achieve their desired performance outcomes. Trained 20+ new hires in all facets of job responsibilities and systems to ensure operational readiness.

Master’S Degree, Business With A Focus In Health Care Management, 4.0

Master'S Degree, Exercise Physiology, 3.8

Bachelor Of Science (B.S.), Kinesiology And Exercise Science, 3.4

Activities and Societies: Tutoring Center Aide for school Library under Dr. Mark Campbell during school year from 2001 to 2004