William Edson Email & Phone Number

• Provide technical support • Ensure games are running smoothly• Utilizing WordPress for website design and management

New Jersey/Remote

• Maintain monthly, weekly and daily reports of all transactions• Assist consumers with technical troubleshooting through remote team viewer, email, texting, phone and onsite visits• Provide routine maintenance, repair, and parts replacement, and new hardware, peripheral devices, software and applications installation and configuration, and conduct ‘How To’ sessions on computer software and applications• Work with PC hardware, printers, routers, and IOS devices: iMac Book, iPhone, iPad.

Davie, Fl

• Used my organizational and leadership skills to effectively guide students in both classroom and community settings practicing sign vocabulary, and grammatical features and structures; learning Deaf Culture; fostering interactive and conversational experience with Deaf Community members as required by academic department• Assisted students learning second language using immersed, interactive and conversational approach• Empowered students to support each other by providing feedback or asking for clarification

• Using my organizational and leadership skills to effectively guide students in both classroom and community settings practicing sign vocabulary, and grammatical features and structures; learning Deaf Culture; fostering interactive and conversational experience with Deaf Community members as required by academic department• Assisted students learning second language using immersed, interactive and conversational approach• Empowered students to support each other by providing feedback or asking for clarification

• American Sign Language teacher for night class for adult students.• Kept logs of assignments and inserted grades into a database. • Managed multimedia, including SMART Board, for presentations.

• Independently assisted customers with FAQ’s and account maintenance.• Monitored Video Chat Rooms, hosted by TRCServers for customers quality assurance service.• Supported customers through troubleshooting via videophone, email, and support ticket system.

• Maintain inventory of materials needed for technicians and office supplies• Organized forms, made photocopies, filed records, prepared correspondence and reports• Maintained the upkeep of office.• Responsible for maintaining all lab equipment ensuring reasonable operation, took inventory of supplies and equipment.• Accurately placed files and records in corresponding location to enhance workflow.• Supervised computer labs and assisted students with learning troubleshooting techniques for basic hardware and software issues. • Assisted in teaching network security, WAN/LAN, and other security protocols. • Assisted students with lab reports and troubleshooting computers, devices, software or application issues.

Maintained fantastic work relationships between supervisors and customers.• Troubleshoot systems and assisted customers to determine needed hardware or software changes with a friendly, reliable, and motivated attitude. • Formulated technical reports.• Made myself available for those who needed extra assistance.

• Sold food and drink items.• Handled cash and gave exact change.• Cooked food to order for customers.• Kept snack bar area clean and in order.• Set up movies for the students.

• Cleaned the kitchen, cleaned tables in the dining room, and washed dishes.• Helped cook and serve food to students.• Helped prepare food in advance.

• Assisted students in special education under 10 years old to wake up in the morning.• Ensured students shower, dress, take medicine, and eat breakfast before going to school.

• Repaired, replaced, and organized computers and parts.• Organized old electric equipment.• Installed software for new laptops/desktops and set up the wireless APs (Access Point).• Troubleshot and problem solved for an array of technical issues.• Provided continuous maintenance checkups to ensure all computers were running smoothly.

Associate'S Degree, Crime Justice Correctional Admin, Gpa 3.3/40

Activities and Societies: American Sign Language Club - Secretary

Associate Of Occupational Studies, Applied Computer Technology

Activities and Societies: Big Brother/Big Sister

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Vice president for Senior class officer Vice President/President for Party and Trip for residential Volunteer.