I am a self-motivated, task-oriented, team player who is passionate about making customers happy. I have 8 years of experience in data management and customer support, providing quality service to consumers both remotely and on-site.I completed my Associate of Occupational Studies degree in Applied Computer Technology from Rochester Institute of Technology as well as my Associates of Applied Science degree in Criminal Justice Correction Administration from Middlesex County College. My past experience working in IT has given me the skills necessary to problem solve computer technology related issues while providing exemplary customer service. My passion for technology allows me to grasp new concepts quickly and efficiently. Working as an American Sign Language instructor at both the Katzenbach Foundation and Middlesex County College has provided me with elevated social and communication skills, as well as the ability to increase efficiency via my organizational skills. Additionally, having worked in various capacities at Rochester Institute of Technology, Middlesex County College, Broward College, and Marie Katzenbach School for the Deaf; I have a high degree of ethics and am accustomed to strictly adhering to policies and procedures of educational institutions. I am confident that I can contribute to your team in substantial ways and prove to be an asset due to my wide range of skills and experience.
Atlantic County Society Of The Deaf
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Web DeveloperAtlantic County Society Of The Deaf Nov 2019 - Present• Provide technical support • Ensure games are running smoothly• Utilizing WordPress for website design and management
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Freelance Information Technology SpecialistSelf Sep 2011 - PresentNew Jersey/Remote• Maintain monthly, weekly and daily reports of all transactions• Assist consumers with technical troubleshooting through remote team viewer, email, texting, phone and onsite visits• Provide routine maintenance, repair, and parts replacement, and new hardware, peripheral devices, software and applications installation and configuration, and conduct ‘How To’ sessions on computer software and applications• Work with PC hardware, printers, routers, and IOS devices: iMac Book, iPhone, iPad.
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American Sign Language (Asl) TutorBroward College May 2018 - Aug 2018Davie, Fl• Used my organizational and leadership skills to effectively guide students in both classroom and community settings practicing sign vocabulary, and grammatical features and structures; learning Deaf Culture; fostering interactive and conversational experience with Deaf Community members as required by academic department• Assisted students learning second language using immersed, interactive and conversational approach• Empowered students to support each other by providing feedback or asking for clarification -
American Sign Language And Math TutorMiddlesex County College Mar 2014 - Oct 2017• Using my organizational and leadership skills to effectively guide students in both classroom and community settings practicing sign vocabulary, and grammatical features and structures; learning Deaf Culture; fostering interactive and conversational experience with Deaf Community members as required by academic department• Assisted students learning second language using immersed, interactive and conversational approach• Empowered students to support each other by providing feedback or asking for clarification -
American Sign Language InstructorKatzenbach Parents & Staff Education Foundation Oct 2014 - Nov 2015• American Sign Language teacher for night class for adult students.• Kept logs of assignments and inserted grades into a database. • Managed multimedia, including SMART Board, for presentations.
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Customer Support SpecialistTrcservers Nov 2011 - Sep 2015• Independently assisted customers with FAQ’s and account maintenance.• Monitored Video Chat Rooms, hosted by TRCServers for customers quality assurance service.• Supported customers through troubleshooting via videophone, email, and support ticket system.
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Computer Lab Assistant/Information Technology TutorRochester Institute Of Technology Nov 2011 - Mar 2013• Maintain inventory of materials needed for technicians and office supplies• Organized forms, made photocopies, filed records, prepared correspondence and reports• Maintained the upkeep of office.• Responsible for maintaining all lab equipment ensuring reasonable operation, took inventory of supplies and equipment.• Accurately placed files and records in corresponding location to enhance workflow.• Supervised computer labs and assisted students with learning troubleshooting techniques for basic hardware and software issues. • Assisted in teaching network security, WAN/LAN, and other security protocols. • Assisted students with lab reports and troubleshooting computers, devices, software or application issues. -
Computer TechnicianRochester Institute Of Technology Sep 2011 - Nov 2011Maintained fantastic work relationships between supervisors and customers.• Troubleshoot systems and assisted customers to determine needed hardware or software changes with a friendly, reliable, and motivated attitude. • Formulated technical reports.• Made myself available for those who needed extra assistance.
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Food Counter ClerkMarie H. Katzenbach School For The Deaf Nov 2005 - Dec 2006• Sold food and drink items.• Handled cash and gave exact change.• Cooked food to order for customers.• Kept snack bar area clean and in order.• Set up movies for the students.
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Food Service WorkerMarie H. Katzenbach School For The Deaf Nov 2004 - Jun 2006• Cleaned the kitchen, cleaned tables in the dining room, and washed dishes.• Helped cook and serve food to students.• Helped prepare food in advance.
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Residential Care AideMarie H. Katzenbach School For The Deaf Nov 2004 - Jun 2006• Assisted students in special education under 10 years old to wake up in the morning.• Ensured students shower, dress, take medicine, and eat breakfast before going to school.
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Computer TechnicianMarie Katzenbach School For The Deaf Jun 2004 - Aug 2006• Repaired, replaced, and organized computers and parts.• Organized old electric equipment.• Installed software for new laptops/desktops and set up the wireless APs (Access Point).• Troubleshot and problem solved for an array of technical issues.• Provided continuous maintenance checkups to ensure all computers were running smoothly.
William Edson Skills
William Edson Education Details
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Gpa 3.3/40
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Applied Computer Technology
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Marie Katzenbach School For The DeafHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about William Edson
What company does William Edson work for?
William Edson works for Atlantic County Society Of The Deaf
What is William Edson's role at the current company?
William Edson's current role is Web Developer at Atlantic County Society of the Deaf.
What schools did William Edson attend?
William Edson attended Middlesex County College, Rochester Institute Of Technology, Marie Katzenbach School For The Deaf.
What skills is William Edson known for?
William Edson has skills like Wireless Routers, Wireless Networking, Teaching Adults, Computer Hardware Troubleshooting, Customer Service, Iphone Support, Windows 7, Windows Xp, Windows Vista, Windows 8, Windows 8.1, American Sign Language.
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William Edson
Naperville, Il2esserhayes.com, esserhayes.com2 +163035XXXXX
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1strose.edu -
William Edson
Minneapolis, Mn1parksquaretheatre.org2 +192528XXXXX
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