William Mack Email & Phone Number

San Rafael, California, United States

Redwood City, CA

• Led high profile initiatives to improve quality of care in outpatient and emergency services including consulting with departments, managing local and regional initiatives, and enacting culture change.
• Headed deployment and development of Daily Management Systems in 9 outpatient departments.
• Applied Lean methodology and culture change practices to gather, assess, and utilize data to develop procedural interventions, reducing wait times in outpatient laboratory by over 50%.
• Oversaw the allocation and deployment of and training for video translation iPad devices to over 30 departments at multiple locations. Recruited and coordinated a cross-functional regional team of 6 to achieve storage.
• Organized and executed week-long Process and Planning (2P) event to prepare for the opening of multi-disciplinary outpatient procedure center that services over 100 patients daily across five different departments..
• Managed medical center readiness for State of California Comprehensive Stroke Certification, coordinating hundreds of cross-functional players from over a dozen departments across The Permanente Medical Group and.

Redwood City, CA

• Applied analytical approaches to identify areas for improvement, design interventions, and evaluate outcomes within an outpatient Physical Therapy department.
• Developed project plans in for managers and physician leaders, outlining scope, timeline, milestones, committed resources, and deliverables.
• Gathered and interpreted process and outcome data. Created data models to assess patient wait times, creating transparency, highlighting opportunities for improvement, and allowing progress to be tracked.
• Collaborated with managers to define and implement a new scheduling workflow, reducing patient wait time from days to hours.
• Consulted with physical therapists on an innovative instructional method allowing them to work with multiple patients simultaneously without sacrificing quality.

• Directed daily financial and administrative operations of a geriatric home care agency.
• Managed revenue streams and optimized financial systems in excess of $1.3M annually.
• Initiated marketing plan to analyze and segment customer groups. Developed customer targeting strategies, increasing revenue per customer by 25%.
• Recruited staff of 40 nursing assistants, designed and implemented company training modules, and optimized staff utilization, reducing overtime costs by 30%.

• Managed all academic operations of a tutoring center for high-achieving and at-risk students.
• Interfaced with parents, teachers, and students to develop personalized instructional programs, track academic progress, and adapt to students’ evolving needs.
• Hired, trained, and developed staff of 10 academic tutors.
• Leveraged students’ success into referrals, leads, and enrollments, resulting in 50 new members a year.

Corte Madera, California, United States

• Instructed hundreds of students in math, reading, and writing in a fun, upbeat, and engaging atmosphere.
• Coordinated team of six coaches, focusing on building teaching skills and connecting with students.
• Updated parents on student progress and organized conferences.

Master, Business Administration

Bachelor'S Degree, English