William Eicher Email & Phone Number

Pittsburgh, Pennsylvania, United States

Chicago

*Manage (hire, schedule, and train) approximately 14 student worker associates.*Resolve computer related issues by email and walk-ins for faculty, students, and staff of the University of Chicago and the University of Chicago Medical Center.*Install and resolve operating system issues for Windows, MacOS, and Linux.*Assist users with malware removal, data recovery, two-factor authentication issues, and password resets.*Repair hardware, software, and networking issues on laptops… Show more *Manage (hire, schedule, and train) approximately 14 student worker associates.*Resolve computer related issues by email and walk-ins for faculty, students, and staff of the University of Chicago and the University of Chicago Medical Center.*Install and resolve operating system issues for Windows, MacOS, and Linux.*Assist users with malware removal, data recovery, two-factor authentication issues, and password resets.*Repair hardware, software, and networking issues on laptops, phones, tablets, and desktops.*Support email users on Office365, Exchange, and Google Suites.*Document processes on an internal wiki for use of IT services staff and student workers.*Purchase and manage an inventory of computer equipment for loaning to the University community.*Use Servicenow to create, track, and manage request and incident tickets. Show less

Pittsburgh, Pa

*Resolve computer related issues via phone, email, and walk-ins.*Support Windows, Mac OS X, Linux, AFS, Kerberos, networking, printing, and various hardware and software issues.*Support email users on both Exchange and IMAP.*Write documentation for the internal Computing Facilities staff wiki and public SCS help site. (http://cs.cmu.edu/~help)*Use Remedy to create, track, and manage request and incident tickets.*The School of Computer Science comprises about 3,000 users… Show more *Resolve computer related issues via phone, email, and walk-ins.*Support Windows, Mac OS X, Linux, AFS, Kerberos, networking, printing, and various hardware and software issues.*Support email users on both Exchange and IMAP.*Write documentation for the internal Computing Facilities staff wiki and public SCS help site. (http://cs.cmu.edu/~help)*Use Remedy to create, track, and manage request and incident tickets.*The School of Computer Science comprises about 3,000 users which includes computer science graduate students, faculty, staff, and researchers worldwide. Show less

*Monitor network and server room operations in a datacenter with Solaris, Windows, and Linux servers in a 24/7/365 environment.*Triage off-hours IT incidents to tier 3 support staff.*Provide help desk technical support over the phone for server, network and printer issues. *Perform computer backups on UNIX, Windows, and Macintosh hosts.*Respond to internet dial-in issues from home users.

Pittsburgh, Pa

•Helped students and faculty with software and hardware problems in labs, classrooms, and offices. •Responded to help tickets to repair, install, and troubleshoot hardware and software

Networking Administration Certificate, Information Technology

Bachelor Of Science, Information Technology

Associate Of Science, Microsystems Specialist