William Elder Email & Phone Number

Memphis, Tennessee

wiseseats.com

Memphis, Tn

Currently leading team on deployment of new Enterprise ERP software solution that will enable the company to more effectively operate on a dispersed geographical basis. ─Representative Accomplishments & Contributions• Assumed Operational Leadership role for all of California and New Jersey to include customer relations, business operations, and HR.• Leading Operations for 3 large clients utilizing new CRM and ERP systems to include payroll, account billing, guard scheduling (10,000 hours), position requirements, HR, and all administrative activities.• Implementing Security policies for desktops, network and personnel devices • Developing and planning the deployment and integration of a mobile app for employees and customers • Developing an IT strategy for network infrastructure which includes managing and upgrading existing Windows Server 2003 SP2 to Windows Server 2012 R2.

Memphis, Tn

Install GPS tracking systems in vehicles

Memphis, Tn

Local Area Network and IT Management:• Administered the day-to-day operations and support of assigned IT-based systems.• Receive, install, and test new and updated software releases.• Initiated new users to systems. Performed training and user support activities such as initial and on-going training programs for staff and users.• Analyzed system failures to identify the nature and source of the failure and takes corrective action.• Monitor systems operations and maintenance activities to ensure the daily operation of assigned systems.• Ensure contractors are servicing equipment and associated data processing equipment as provided in maintenance agreements; review invoices for payment prior to submission to administrative officer. Administrative Analysis and Support:• Assisted in determining manual processes to be automated.• Participated in the execution of the FDO’s approved automation implementation plans in such areas as security, quality control, productivity, system growth and enhancement, cost effectiveness, and personnel, consistent with the Long Range Plan for Automation in theUnited States Courts.• Develop and maintain local FDO technical and user documentation for all assigned systems.• Conduct audits and evaluations of automated systems and existing software applications.Litigation Support:• Supporting attorney and legal personnel in the use of technological litigation support tools for the collection, review, analysis, production, and presentation of case materials.• Preparing and conducting electronic courtroom presentations for hearings or trial.• Design, set up, and administer litigation support computer systems including Evidence Review Platforms (ERPs), databases (typically AccessData’s Summation trial presentation software (typically TrialDirector).National Projects:• WAN Design and Implementation Team• Case Management Design Team• Training Staff for National Seminars• Set Up New Offices Across the Country

Memphis, Tn

Job Duties:• LAN Administrator (Windows NT 3.51)• Site Planning• Troubleshooting and Repair• New Installations• Product Review and evaluation

Memphis, Tn

Job Duties:• Administer 6 Novell Netware 4.1 Servers(approximately 350 users)• Setup a Help Desk• Help streamline new PC installations and troubleshooting techniques.• Project Management and Planning(including the consolidation of 3 locations into one new location without any downtime)

Memphis, Tn

Adjunct Professor of Hard Disk Management Class

Memphis, Tn

Job Duties:• Organization & Management of employees• Employee Training• Site Planning• Inventory Control• Building Client Base

Memphis, Tn

Job Duties:• LAN Management (Novell 2.x-3.x)• Site Planning• Peer Training• User EducationNovember 1992 to November 1993Field Support Technician I• On-Site Customer Computer Systems Support• On-Site Customer Hardware/Software Education• PC Installation/Troubleshooting• Software Installation/UpgradesAugust 1990 to November 1990 / June 1991 to November 1992Hub Loader / Unloader

Memphis, Tn

November 1990 to May 1991Served as Platoon Sgt. in Saudia Arabia/Kuwait during Operation Desert StormA.

Associate'S Degree, Computer Systems Networking And Telecommunications, 3.6

Activities and Societies: Was working full time at UPS while in school and did not have time for any extra activities

Pre-Veterinary Studies

Activities and Societies: Sigma Phi Epsilon