William Emmerson Email & Phone Number

South Shields, Gb

North East & Yorkshire

Operating as the Department of Health and Social Care (DHSC) Senior Regional Manager for operations for, Regional Test Sites (RTS), and Local Test Sites (LTS) within the North East & Yorkshire area.My responsibilities extend to the following; • Manage a team of five Regional Managers.• Representing the DHSC for the site build programme and site pilots within the region. Identifying and communicating the impact of proposed changes to site operations in a fast-moving environment.• Working with stakeholders to continually improve the experience of visitors to test sites.• Ensuring that Service Management Providers (SMPs) maintain agreed operating standards and to ensure successful running of RTS and LTS.• Working with other elements of the testing programme to develop improvements to the programme and identifying strategic improvements for designated region.• Sharing best practice with other Senior Regional Managers and their teams and incorporating their improvements and suggestions where appropriate.• Acting as escalation point of contact for any issues arising at regional and local test centres.• Acting as point of contact for external stakeholders and local stakeholders such as Local Authorities.• Communicating regularly with programme stakeholders, including senior management, and acting as the regional lead liaising with key stakeholders on operational developments, system support and any challenges that arise. Ensuring effective clinical governance at test sites and managing challenges or issues that arise

United Kingdom

I establish multiple pubs, restaurants, and hotels across the UK as well as perform with senior stakeholders and private owners to ensure maximum profitability. Furthermore, I evaluate financial data and develop action plans to optimise performance. I also nurture stakeholder relationships and augment sales through development, organisation, and implementation of various marketing and promotional initiatives.List of my Key Contributions:♦ Intensified annual profit margin by over 12% to the previous year.♦ Sourced and negotiated with suppliers, improving brand recognition, customer choice, and gross profits.♦ Recruited and monitored a team of 25 general managers, enhancing sales turnover by £82K in the second year.♦ Led a portfolio of 10 pubs with a combined number of 140 bedrooms.

Tyne & Wear, England, United Kingdom

In my previous role, I performed as a business development manager of a food-led operation. I also generated sales and profits by creating and implementing set targets and KPIs. Furthermore, I employed and trained a team of twelve staff members in the art of customer service and product knowledge.Some of my Key Contributions:♦ Negotiated favourable terms with mainstream suppliers that resulted in achieving 60% gross profit margins in combined food and drink.♦ Transformed a food-led pub from scratch independently, with zero trade and pending enforcement orders from Environmental Health Office for inferior standards and lack of processes to a healthy trading level of over £6K each week with an accredited five-star rating.

Global, Based In Darlington

A combined role of category management and business development, managing the results of over 200 sites across the world in six countries.• In this role as a Food & Beverage Business Development Manager, I administered overall results of over 200 sites across the world in six countries. Furthermore, I refined NAAFI's brand of Coffee Shops by negotiating new terms and contracts with Costa Coffee Wholesale to replace the original offer. I also designed and executed a transition and exit plan from the incumbent to the new supplier.List of my Key Contributions:♦ Organised contracts and negotiated global food and beverage tender to source leading supplier of ingredients, packaging, finished products that included frozen and chilled worth £8.5M.♦ Spearheaded implementation of Costa Coffee concept in 22 sites across four countries, leading towards an increase in sales turnover by 25%.♦ Developed, negotiated, and project managed a 'Food to go' concept by introducing brand Greggs, replacing an existing freshly baked savouries offer and delivered 80% uplift on cash margin.

Global, Based In Darlington

The procurement of finished goods, ingredients and the management of the food & beverage categories across all sectors suchas lifestyle, food to go and restaurants including forward-locations in Afghanistan• Developed a strategy to improve F&B margins by locking down authorised buying list and analysing the categories to ensure the correct product mix was in place and introduced a standardised menu cycle across 28 restaurants resulting in an uplift of £100,000 in GM• Produced promotional activity to drive F&B sales and margins• Recovered the amount of £170,000 in overcharges from the leading supplier of F&B ingredients

Tyne & Wear, England, United Kingdom

Created from scratch an award winner of, South Tyneside Enterprise Partnership (STEP) 2005 a branded concept of multi-site licensed coffee houses, Coffea Caban. Recruited and trained a team of 40. Set budget and KPI target requirements and cultivated, maintained and nurtured strong internal, external relationships with all stakeholders conducive to business development.