William Epp Email & Phone Number

Arlington, Virginia, US

Mclean, VA, US

• Led multiple high performing teams (easy flow/morale/meeting commitments) through creating an environment of autonomy, mastery, and purpose by encouraging transparency & accountability. Collaborate with Product & Tech.
• Leveraged understanding of technology and functional needs to help the team assess criticality, priority and dependencies.
• Improved quality, predictability, flow and velocity through measuring key performance indicators and sharing with the team.
• Led vendor coordination and testing efforts with 15 different benefit providers by managing scope, communications, risks, dependencies and test strategy and implementation.
• Successfully reduced cycle time by thirty percent by removing impediments to team work-structure by championing the change from Scrum to Kanban, and streamlining external dependencies.
• Leveraged relationships with Business, Technical, Product and vendors to influence prioritization, MVP, decision making and on-time delivery.

Washington, District Of Columbia, US

• Performed as Scrum Master and proxy Product Owner in support of development teams on AWS cloud-based web applications. Identified business needs and stakeholder requirements for the development and enhancement of new.
• Received 2 Excellence Coins: for customer service and team improvement.
• Successfully re-engineered and re-deployed DoD application ahead of schedule and under budget on the AWS gov cloud.
• Oversaw agile team that successfully created custom web application and content management.
• Transformed software development processes from Waterfall to Agile whereby streamlining value delivery.
• Spearheaded engagements with members of DoD Senior Executive Service and Secretary level political appointees.

Dulles, VA, US

• Lead a development team in Agile and DevOps processes as Scrum Master and sole Business Analyst in the development of DevOps software. In support of the office of Continuous Integration Configuration Management (CICM).
• Successfully implement group-based user management enhancements significantly reducing system maintenance requirements.
• Successfully implement software integrations including the ability to monitor for quality, security, and continuous integration.

Alexandria, Virginia, US

• Improved efficiency and productivity for users of DoD-CMS; supported content development, enhancements, maintenance, and system sustainment. Trained new users, and assisted with testing of existing software.
• Successfully collaborated/interacted with clients to develop effective business system and functional requirements, including wire-frames and OCRs.
• Developed and implemented tracking system to on-board new user populations.
• Assisted with testing existing software, applications, and databases, including preparation of test cases, and execution of Government Acceptance Testing (GAT).
• Collected and analyzed Recovery Coordination Program (RCP) information; produced accurate weekly metrics reports.
• Effectively supported documentation of application modifications and enhancements; including the RTM release notes, system user manuals, and training materials.

Richmond, Virginia, US

• Started working for company in 2003, held several managerial positions—was promoted several times. At all management levels, provided effective, efficient resolution for problems; reduced risk, improved customer.
• As Satellite Service Manager, supervised team comprising 3 departments; led overall operation of high-volume vehicle reconditioning and service.
• As Retail Technician Manager, supervised team of 12; exceeded quality standards, improved staff efficiency, and compliance with policies; monitored/approved all service requests and warranty claims; reduced wasted.
• Received Store Champion Award for outstanding performance and personnel management; Employee of the Month for developing and implementing effective internal training procedures.

Master'S Degree, Technology Management

Bachelor Of Business Administration (B.B.A.), Business

Associates In Business Administration, Business Administration