William Eubanks Email & Phone Number

Atlanta, Georgia, United States

-Established and implemented standards for production, productivity, quality, and customer service to optimize client satisfaction.-Facilitated smooth transitions for customers from sales prospects to active users, enhancing onboarding and engagement.-Conducted regular meetings with clients to review KPIs and metrics, providing insights for continuous improvement.-Managed crisis situations effectively by responding to and resolving customer concerns in a timely manner.-Identified strategic growth opportunities through collaboration with customers, aligning their goals with company offerings.

Atlanta, Georgia, United States

-Provisioned servers for customer sites-First Call service manager-Manufacturer relationship building-Established escalation relationships with vendors-Managed team of eight for all First Call support requests-Commvault escalation point for support tickets -Understanding of disaster recovery failover and failover tests

Atlanta, Georgia, United States

▪ Developed trusted relationships with customers.▪ Improved product documentation and authoring knowledge base articles▪ Data Protection & Backup (Commvault)(Veeam Replication)(Zerto)▪ System Monitoring (Solar Winds)(Active Alerts Operation Manager)▪ First Call Support (Dell, HP) Storage Servers▪ Server Virtualization (VMware vSphere Client)▪ Understand the importance of meeting customer’s Service-Level Agreement (SLA).▪ Help Desk/IT Tech Supporting ticketing systems via, Jira, ServiceNow and Fresh Desk

Thomaston, Ga

▪ Developed and implemented training plan to quickly onboard new staff▪ Supported transition from manual purchasing to a fully automated software system▪ Primary subject matter expert on Extreme Point of Sale software system▪ Responsible for diagnosing issues and providing technical support for both android and IOS products▪ Identified and implemented new capability to improve inventory an operational management ▪ Monitored the on-premises point of sale server to ensure local network availability and troubleshoot issues▪ Provided both remote and in store customer support on demand▪ Effective problem resolution resulting in increased repeat customer business▪ Responsible for general hardware maintenance including fans, memory, power supplies, and CPU’s▪ Optimized marketing strategies through social media that led to 8% increase in product sales

Thomaston, Georgia

Financial Advisor intern with Cambridge investment broker dealer.

Zebulon, Georgia, United States

▪ Served as primary instructor for the marching band brass section, approximately 25 students ▪ Taught music theory and ear training and assisted with composition of marching drill and visuals ▪ Served as marching band advisory team member under the director of bands

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General, 3.2

Bachelor'S Degree, Business Administration And Management, General