William Ewertz Email and Phone Number
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Detail-oriented and versatile management professional, seeking a program management position in computer-related industry. Possess solid knowledge in database administration, system maintenance, technical troubleshooting, team building, and infrastructure planning with familiarity in development of SQL through SQL Server and Oracle. Understands Geographic Information System principles, with in-depth knowledge in implementing and maintaining smooth operation and physical design of enterprise geo-databases. Ability in following methodologies for troubleshooting and development. Demonstrates outstanding interpersonal and communication skills, as well as independent work habits, analytical mindset, and versatility to resolve multifaceted issues despite challenges of changing priorities, imminent deadlines, and differing team agendas. Proven ability in successfully analyzing organizations critical support requirements, identifying deficiencies and potential opportunities, and developing innovative solutions to increase reliability and improve productivity.“…I have been very fortunate to have been able to work with William Ewertz over these past eight years. It is indeed a great pleasure for me to give him my highest possible recommendation for employment. … He stands out from all contemporaries…” -Keith SheanAir Range Training, Program Manager
Astraeus Operations, A Chenega Company
View- Website:
- astraeusoperations.com
- Employees:
- 26
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Global Help Desk ManagerAstraeus Operations, A Chenega CompanyMelbourne, Fl, Us
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Global Service Desk ManagerTsymmetry Sep 2015 - PresentArlington, Virginia, Us -
Deputy It Operations ManagerDyncorp International Nov 2014 - Sep 2015Mclean, Virginia, Us -
It Customer Support LeadDyncorp International Apr 2011 - Nov 2014Mclean, Virginia, UsParticipate and assist in driving the knowledge management process. Lead and participate in projects. Develop and demonstrate an understanding of customer and business needs. Resolve escalated customer and vendor issues. Resolve daily issues of a complex scope that impact the team and overall business objectives. Prepare staffing plans. Manage Help Desk resources for optimal performance. This will consist of resource management for incoming customer inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off. Maintain a high level of employee morale within the team. Obtain equipment, tools, and space needed to allow team members to adequately support the customers. Develop and enhance cooperative interdepartmental and vendor relationships and communications. Perform interviews for new professionals and provide feedback for promoting professionals. Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support. Assist the Help Desk director with the preparation and administration of departmental budget and business plans and metrics.
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It Business AnalystDyncorp International Jan 2009 - Apr 2011Mclean, Virginia, UsEstablishes operational databases, software configuration control and system interfaces for the routine to moderate complex Business Applications (BA) for use on the CivPol contract.a. Determines routine resource requirements, development plans of action with goals and objectives and justification for acquisition of other resources as required for BA.b. Interviews business process stakeholders and document software requirements to determine for the assigned project.c. Establishes routine to moderate complex methods and software solutions that enforces business policy and protects data assets of the organizational business unit.d. Provides input in the decision of scope and vision of routine to moderate complex BA for development and operational systems stability and functionality.e. Determines software implementation schedules by coordinating training requirements, tracking progress against the schedule and advising management at the potential variances from schedule.
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Program Management ConsultantCubic Defense Applications Apr 2007 - Jan 2009San Diego, Ca, UsDiscuss and negotiate salaries of new employees for support contracts in Williamtown, Australia. Secure facilities, procure equipment, and institute business accounts necessary for operations within Williamtown. Mentor and train new staff on detailed maintenance on both AN/ASQ-T34 and AN/ASQ-T503 Air Combat Maneuvering Instrumentation (ACMI) pods. Utilize technical expertise in the integration of ACMI pods with Australian F/A-18 aircraft. Train air and ground crew in the Royal Australian Air Force Air Force on complex simulation software applications while providing 24-hour technical support.
William Ewertz Skills
William Ewertz Education Details
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American Intercontinental UniversityInformation Technology - Information Assurance And Security -
Embry-Riddle Aeronautical UniversityAviation Maintenance Management
Frequently Asked Questions about William Ewertz
What company does William Ewertz work for?
William Ewertz works for Astraeus Operations, A Chenega Company
What is William Ewertz's role at the current company?
William Ewertz's current role is Global Help Desk Manager.
What is William Ewertz's email address?
William Ewertz's email address is bo****@****ail.com
What is William Ewertz's direct phone number?
William Ewertz's direct phone number is +132162*****
What schools did William Ewertz attend?
William Ewertz attended American Intercontinental University, Embry-Riddle Aeronautical University.
What skills is William Ewertz known for?
William Ewertz has skills like Troubleshooting, Program Management, Security Clearance, Integration, Security, System Administration, Active Directory, Network Administration, Computer Security, Databases, Management, Sharepoint.
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