William Feaster Email & Phone Number

Provide individual and group counseling to help clients understand and refine their life choices. Guide clients to learn how to reach their potential through meaningful introspection, well-informed decisions, and resolution of problems of an interpersonal nature. Facilitated brief counseling strategies to help clients resolve issues over a short period. Extended caring, non-judgmental assistance to help clients share problems through reflection, support, and solutions.

Worked under a licensed professional counselor/supervisor to develop skills, to be trained and learn through real-world experience to become a profession counselor in the clinical mental health field. Additionally, the internship was a required fulfillment by Liberty University for graduate study.

Answered inbound calls from Bank Clients’ cardholders, responding to questions, while driving issues to resolution to the client’s satisfaction. Responsible for delivering a WOW experience while interacting with Bank Clients’ cardholders by being an active listener and helping clients figure out the best solution. Utilized my great verbal and written communication skills to provide excellent service to our clients.

Worked under a licensed professional counselor/supervisor to develop skills, to be trained and learn through real-world experience to become a profession counselor in the clinical mental health field. Additionally, the internship was a required fulfillment by Liberty University for graduate study.

Responsible for handling more complex and/or escalated customer situations regarding possible fraudulent account activity. Complete inbound and outbound calls and take appropriate action based on complex transaction characteristics or account changes. Perform functions related to research and resolution of fraudulent activity and service support. Decisions are made based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.

Responsible for coaching and developing team of 12-15 associates to improve productivity, efficiency and effectiveness in handling fraud/disputes case. Sustained and monitored call service levels to meet department expectations. Assist with escalated customer issues or complex calls and troubleshoot. Responsible for maintaining Federal Regulation E and Regulation CC guidelines and procedures for ACH, EFT, and Check Deposit

Master Of Arts - Ma, Mental Health Counseling/Counselor

Bachelor Of Applied Science - Basc, Clinical Pastoral Counseling/Patient Counseling, 3.5