William Ferguson Email & Phone Number

Milngavie, Gb

Glasgow, Scotland, United Kingdom

I currently hold the role of Operational Delivery Manager for a leading household insurance client, where I oversee and coordinate the day-to-day activities of a team of 10 Team Managers and over 140 front line advisors. The role demands a strategic thinker with excellent leadership, organisational, and communication skills to ensure operational efficiency, compliance with industry standards, and exceptional service delivery.

Responsible for 7 Sales Managers and c.90+ FTE. Managing all areas of the operation to ensure all departments achieve results efficiently. Client liaison to ensure KPIs being achieved above expectations. Creating and Presenting business reports to track employee/customer satisfaction.

Glasgow, Scotland, United Kingdom

B2C sales for a leading household insurance company gaining experience in both OB and IB insurance sales.

Glasgow, Scotland, United Kingdom

Gained experienced working within an established sales team of B2B account managers and or main responsibility was building relationships with new clients and own their utility portfolio.

Initially started with OCS as an Account Manager progressing through the company to operations manager within a 12-month period. Responsible for managing customer journeys from 1st phone call to the chosen choice of debt relief.